Ryanair Group Airlines carried 4.1m customers in October.
Ryanair released its October customer service statistics, which demonstrate that 97% of Oct flights arrived on-time.
Ryanair also released its Oct ‘Rate My Flight’ customer experience scores, which show 91% of nearly 45,000 respondents rated their flight ‘Excellent/Very Good/Good’, with high ratings for crew friendliness (94%), onboard service (92%), boarding (88%) and range of food & drink (86%).
Ryanair’s Dara Brady said: “Ryanair Group Airlines carried 4.1m customers in October, and we are pleased that over 97% of our flights arrived on-time.
We’re delighted that 91% of customers surveyed (nearly 45k) who have been flying with our new health guidelines, rated their Ryanair flight in October as ‘Excellent/Very Good /Good’ using Ryanair’s Rate My Flight feature, which allows all customers to provide real-time reviews of their flights via the Ryanair app and email.
This feedback is particularly welcomed during these times of Covid, when we are regularly assessing the effectiveness of our new health measures and as we continue to work with our people to ensure our guidelines are followed.”
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.
She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.
