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Carl Lytikainen joins Duetto as SVP, Customer Success

Hospitality tech firm appoints experienced SaaS executive to lead its Customer Success team.

SAN FRANSISCO – Duetto, hospitality’s innovative provider of cloud-based revenue management applications, has appointed Carl Lytikainen as Senior VP of Customer Success.

Carl brings to the role more than 20 years of experience serving customers in a wide array of vertical industries, from government, retail and financial services, to education, health and wellness.

He is a software industry veteran with wide-ranging experience in software implementation, customer support, technical support and service delivery. Prior to joining Duetto, he led Customer Services teams for cloud-based business management software provider Mindbody Inc, and for Dell Software, where he launched a knowledge-centered support program that empowered customers with self-service options.

“We are thrilled to welcome Carl to the Duetto family. His breadth of experience has already brought a new dimension to Customer Success, helping elevate our engagement with our hoteliers around the globe,” said Patrick Bosworth, CEO of Duetto.

“Duetto is an innovator with laser focus on a singular vertical market. I am thrilled to have joined such a talented, committed, collaborative and thoughtful team committed to our customers and the hospitality industry,” Lytikainen said.

The Customer Success team at Duetto is made up of experienced revenue managers and strategists. The team handles the customer onboarding process through successful adoption and ongoing engagement, guiding partners to elevated revenue strategy results.

Co-Founder & Chief Editor - TravelDailyNews Media Network | Website | + Posts

Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.

She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.

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