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ChangeGroup secures exclusive deal to operate foreign exchange services at London Gatwick Airport

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The deal will see ChangeGroup invest a figure of around £2 million into the airport and create 200 additional jobs.

 

ChangeGroup, a leading provider of foreign currency and financial services around the world, has secured a deal as the exclusive operator of currency exchange branches at London Gatwick Airport. The deal will see ChangeGroup invest a figure of around £2 million into the airport and create 200 additional jobs.

The five-year contract will see ChangeGroup operate all currency exchange branches and ATMs in both the North and South terminals at the airport, a total of 15 currency exchange branches and 70 ATMs.

ChangeGroup’s investment in the venture will see a rebrand of each store, featuring top-of-the-range LED signage in order to improve the look and feel of the branches, engaging customers and enhancing their overall airport experience.

The branches’ highly trained and friendly sales consultants will be on hand to assist with any queries or issues that travellers may have, giving customers the first rate, specialist service for which ChangeGroup is renowned. A range of premium services including fast travel cash, international bank transfers, and buyback cover will be offered, along with concessionaire banking to support other operators within the airport.

Over 50 members of staff have already been welcomed on board to operate these branches, with ChangeGroup hoping to employ a further 150 people before the end of the year.

ChangeGroup’s branches offer foreign currency exchange in more than 50 currencies, whilst multi-currency ATMs can dispense up to three major currencies. ChangeGroup served over 4.1 million customers in 2019, with plans in place to return to this level of service in 2022 as the travel and tourism industry continues in its recovery.

Sasha Zackariya, CEO and Co-Founder of ChangeGroup International, said: “Becoming the exclusive operator of all currency exchange branches in one of the biggest airports in the UK is certainly something we’re very proud of. Gatwick has a reputation for investing in its airport space, enhancing customer experiences and genuinely caring about its passengers. It is an airport London can truly be proud of and we are excited to be working at this outstanding travel hub.

“ChangeGroup has a proven track record of demonstrating our operational excellence in travel gateways, and we are confident this pattern will continue at Gatwick.”

Jonathan Pollard, Chief Commercial Officer at London Gatwick Airport, said: “We are delighted to welcome ChangeGroup as sole operator of all of our currency exchange branches and ATM terminals at the airport.  Our passengers will benefit from fresh new currency exchange facilities right across the airport, while the local economy will also receive a boost, with a further 150 employees expected to start work for ChangeGroup in coming months.”

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