WINDSOR LOCKS, CT - The Connecticut Airport Authority debut new, mobile food ordering at Bradley International Airport. Developed in partnership with Servy, the enterprise self-service platform for hospitality, the new service, BDL Market powered by Servy’s Grab Airport Marketplace technology, allows passengers to quickly and conveniently pre-order and pick up their meal from a growing list of airport restaurants.
Ordering is simple and does not require the download of an app. To browse menus, order and pay, passengers simply log on to BDLMarket.com or use their mobile device to scan one of the many QR codes on display throughout the airport. Once an order is placed, passengers receive updates on their device, letting them know when their order is ready for pick-up.
“We are very excited to join a growing list of airports in introducing contactless food pick-up at Bradley International Airport,” said Kevin A. Dillon, A.A.E., Executive Director of the Connecticut Airport Authority. “This new service is another example of how we continue to evolve and embrace technology to elevate the customer experience at the airport. Bradley Airport is already known and recognized for making travel easy. Now, we are adding one more measure that enhances the overall convenience and ease of travel out of Bradley Airport.”
“It’s great to be partnering with Bradley International Airport to enable more people to benefit from our contactless order and pay technology,” said Jeff Livney, Chief Experience Officer at Servy. “BDL Market offers a safe and convenient touch-free alternative to traditional payment options enabling travelers and airport staff to easily place meal orders from digital devices. As travel continues to return this summer, Bradley International Airport is providing passengers in New England a modern, contactless service that will enhance their overall experience during their journey.”
Participating restaurants at launch include Black Bear Saloon, Jamba Juice, McDonalds, Phillips Seafood and Two Roads Tap Room, with additional locations being added over the coming months.
In addition to offering convenience, the new touch-free ordering service builds on the airport’s commitment to passenger safety. During the COVID-19 pandemic, Bradley International Airport was one of the first airports to introduce a face covering requirement, voluntary on-site COVID-19 testing, and receive the airport health accreditation from Airports Council International (ACI) World.
Bradley International Airport Debuts New Service for Passengers with Hidden Disabilities
Also, the Connecticut Airport Authority partners with the Hidden Disabilities Sunflower Program to provide an added layer of assistance to travelers with hidden disabilities.
“Understanding that not all disabilities are visible, the program subtly signals to our airport community that a passenger may need extra time, assistance or patience on their journey through Bradley International Airport,” said Kevin A. Dillon, A.A.E., Executive Director of the Connecticut Airport Authority. “We are very pleased to provide this extra step in ensuring that all of our passengers have an enjoyable and inclusive travel experience at Bradley Airport.”
"We are excited to partner with the Connecticut Airport Authority on this growing initiative to offer the Hidden Disabilities Sunflower products in the Northeastern United States," said Billy Caan, CEO of The Sourcing Group, who is the Hidden Disabilities Sunflower Program’s North America partner. “This program is a very worthy cause, and creates a more comfortable, positive airport experience for people who have disabilities that might not be visible."
Program participation is voluntary and is a way to aid individuals whose disability may not be immediately obvious, which for example may include autism, chronic pain, dementia, anxiety, visual or hearing impairment.
Passengers who may need extra assistance can request a sunflower-themed lanyard to discretely self-identify to the airport community. The lanyards are complimentary and available at the airport’s information center. Passengers who choose to make themselves recognizable to the airport community do not need to identify the nature of their disability.
The Hidden Disabilities Sunflower Program started at London's Gatwick Airport in 2016 and is now widely recognized across the globe. Bradley International Airport joins the initiative along with a growing number of U.S. airports, and is the first airport in New England to launch the program.
While the program allows the airport community to provide an extra level of customer service care, wearing a lanyard does not guarantee fast-tracking through security or any other priority access. Passengers are still required to arrange any special assistance needed with TSA Cares and their respective airline directly.