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Dick Benschop steps down as CEO of Amsterdam-Schiphol Airport

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Dick Benschop will remain in office until there is a successor. In the meanwhile, the security companies working at Schiphol, in the coming months, will supply fewer security guards than they previously indicated. As a result, Schiphol will have to lower the maximum number of locally departing passengers per day by an average of 18% (9250). 

Dick Benschop handed in his notice to the Supervisory Board as President Director & CEO of Royal Schiphol Group. The Supervisory Board has accepted his resignation. The Supervisory Board is looking for a successor as soon as possible and remains in close contact with the board of management about the situation at Schiphol and the measures to be taken. Dick Benschop will remain in office until there is a successor.

“A lot of attention, and criticism, has been directed towards the way in which Schiphol is tackling the problems and my responsibility as CEO. On my own initiative, I am giving Schiphol the space to make a new start. I do not want the attention on me as an individual to become an obstacle for Schiphol.

The situation at Schiphol and what that means for our travellers and employees is close to my heart. I have done my very best, but we’re not there yet. I hope that things improve soon. I love Schiphol. Managing this company was a great honour." said CEO Dick Benschop.

"Due to the situation and the ongoing bad news, the Supervisory Board has had very intensive contact with Schiphol's management in recent months. All possibilities for improvement were and continue to be discussed. Under Dick’s leadership, far-reaching measures were taken to stabilise the situation at Schiphol. Improvements were made during the summer, but this isn’t enough. Further intervention in the capacity and management of the security companies is necessary. As a national and international airport, Schiphol must return to offering the quality of service that passengers and airlines are accustomed to. In recent years, Dick has shifted Schiphol's course to focus on quality, care for the living environment and speeding up the process of making aviation more sustainable. We are very grateful for his leadership. We respect and understand Dick’s decision to resign. We hope to quickly find a successor." says Jaap Winter, chair of the Supervisory Board.

Underdelivery of security companies forces Schiphol to further limit passenger number
The security companies working at Schiphol, in the coming months, will supply fewer security guards than they previously indicated. As a result, Schiphol will have to lower the maximum number of locally departing passengers per day by an average of 18% (9250). This additional reduction will be up to at least 31 October. The effects of it will become visible over the next two weeks. Schiphol expects to apply limitations to the daily number of passengers at least until the end of the year. 

"This decision first and foremost is bad news for passengers and for airlines," says COO Hanne Buis of Royal Schiphol Group. "I am fully aware of that. Nevertheless, the decision taken is necessary with the safety of passengers and employees in mind. Everyone who works at Schiphol doing their utmost to ensure that each and every passenger journey is as pleasant as possible. I appreciate that. I am incredibly proud of that.” 

Schiphol calls upon security companies to offer full-fledged schedules for security guards. Buis: "It is clear that structural improvements are needed. In line with the Social Agreement. This needs to be addressed as a matter of urgency."  

Up until now, a maximum of 67,500 locally departing travelers per day applied for September and 69,500 for October. The new maximum will be 54,500 per day in September and 57,000 per day in October. The goal of setting a maximum is to ensure traveler and employee safety and to create a reliable process at the airport. Based on the capacity made available by Schiphol, the independent slot coordinator (ACNL) will consult with all airlines to achieve the necessary capacity reduction.

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