EconomyBookings.com receives Feefo Platinum Trusted Service Award 2022 | TravelDailyNews International
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EconomyBookings.com receives Feefo Platinum Trusted Service Award 2022

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To receive a Gold Trusted Service award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1 st January 2020 and 31 st December 2021.

EconomyBookings.com has won the Feefo Platinum Trusted Service award. Since 2014, Feefo has recognised the businesses who deliver exceptional experiences, using feedback from real customers.

The Trusted Service Awards are unique as they are based purely on feedback from real customers. This means they are a true reflection of commitment to outstanding customer service.

Feefo have given Platinum Trusted Service awards to businesses who have achieved Gold standard for three consecutive years. To receive a Gold Trusted Service award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1 st January 2020 and 31 st December 2021.

Andrey Ambarov, Content Marketing Manager at EconomyBookings commented: “We’re thrilled to receive this award from Feefo. It means a lot because it’s based on feedback from our customers and, ultimately, keeping them happy is why we come to work each day. Customer satisfaction has always been our highest priority. The award also recognises just how hard our staff have worked in really difficult circumstances during the pandemic. We’re fully committed to the highest quality of service, so it’s vital for us to listen, understand and respond to all our customers. We’d also like to thank our partners for their excellent services because it obviously is our common achievement. But as they say, it is more difficult to stay on top than to get there, so we'll continue to work hard to meet customer expectations for many years to come.”

This award means even more following another difficult year. Online interactions have soared since the start of coronavirus. People are now 40% more likely to leave feedback after a purchase. This has made it very difficult for many businesses who struggled to respond effectively. 43% of people now believe that companies have become less effective at dealing with negative feedback in the last year.

Congratulating EconomyBookings.com, Kim Burgess, Head of Customer Success at Feefo, said: “The Trusted Service Awards recognise companies who above and beyond to provide the very best customer experience. I’m so impressed by how our customers have overcome the challenges of the past two years. A particular congratulations to our Platinum Trusted Service winners. It’s an extremely tough challenge. I can’t wait to see what our customers achieve next year in 2022.”

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