Egencia AirHelp.
From airport lounge access, to risk management and Visa processing services, the new programme prioritises traveller satisfaction for corporate travel.
LONDON, UK – Egencia, the business travel arm of the Expedia group, introduces Egencia Advantage, a new global programme of services designed to support business travellers throughout their entire journey. From airport lounge access, to traveller risk management, travel visa services and beyond, the new programme provides travellers with extra perks that improve satisfaction on the road for greater efficiency and productivity, while giving companies the means to improve their travel programmes.
“As a leading travel management company (TMC), we are going beyond booking to offer travellers a best-in-class integrated experience that makes corporate travel as efficient and enjoyable as possible. There are so many touchpoints throughout the trip where we can help – from airport check-in to lounge access,” said Mark Hollyhead, Chief Operating Officer at Egencia. “At Egencia, we build our own technology, so we can connect travellers with the service providers they know and love, and fold them into a seamless package that not only benefits the traveller, but also helps drive compliance for companies.”
Egencia Advantage will continue to add services as relationships develop. At launch, Egencia Advantage includes:
- LoungeBuddy: Global aggregator of airport lounge information for business travellers. When travellers are delayed at the airport or have a long layover, booking into one of the hundreds of lounges available worldwide gives them quiet and comfort to get some work done while waiting, or the ability to grab a bite, rest and recharge.
- Visa Services: Through a global network of partners including CIBT visas, Egencia now offers unrivalled travel visa processing services, which include visa application, renewal or replacement needs around the world.
- AirHelp: The world’s number one air passenger rights company helps business travellers apply for compensation from the airlines following a flight disruption. AirHelp supports passengers who experience a delayed or cancelled flight, or a missed connection within the EU, leaving the EU or arriving in the EU with a European airline. The service makes the claiming process as easy and seamless as possible for Egencia travellers.
- Traveller Risk Management: Egencia connects travellers with recommended providers for their specific duty of care needs.
Egencia announces new Chief Commercial Officer
Egencia also LSO announced that Mieke De Schepper, Vice President, Market Management for the Lodging Partner Services organization in Expedia group will assume the role of Senior Vice President and Chief Commercial Officer in January, following the upcoming departure of 17-year Egencia veteran and current Senior Vice President and Chief Commercial Officer, Christophe Peymirat.
Egencia President, Rob Greyber, reflecting on Peymirat's time at Egencia, noted, "After 17 years at Egencia, Christophe has decided to leave the company. Christophe has seen Egencia, Expedia and the travel industry change in massive ways, and he's played a huge part in many of those changes. Christophe was part of the team that started Egencia in 2000 and he has been instrumental in growing the business, integrating acquisitions, expanding geographically and more recently building a global commercial organization. We wish him well in his future endeavors."
De Schepper has been with Expedia since 2015. Based in Singapore, she has been leading Expedia's Lodging Partner Services Market Management efforts in APAC, driving key account management relationships with hotel partners in APAC and coordinating the execution of business strategy for Lodging Partner Services. De Schepper also serves as a non-executive member of the supervisory board of trivago, an Expedia company. She will continue to be based in Singapore.
Welcoming De Schepper to the role, Greyber said, "I know that Mieke will leverage her organizational capabilities, stakeholder management skills and great strategic capability to continue the great journey of Egencia's Commercial organization."
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.
She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.
