The smart airport market has risen in prominence with new innovative technologies that have helped personalize customer experiences. Rising IT spending on airports is anticipated to propel the market’s expansion as these solutions ease the burden on airport infrastructure and workforce. Emerging countries are showing dramatic traffic growth, diversity, and choice of airlines. Moreover, the rising penetration of smartphones and tablets is playing a key role in changing the outlook of global smart airports. In 2019, the global smart airport market was valued at US$ 28.69 Bn and is expected to reach US$ 76.52 bn. by 2027, expanding at a CAGR of 13.0% during the forecast period.
Among the various digital technologies used at airports these days, self-service kiosks, baggage tracking, and flight information using social media channels such as Twitter are gaining momentum rapidly. Airports are increasing adoption of advanced technology to offer customers enhanced experiences. Many airports are focused on introducing greater personalization of their existing services by delivering a number of technology-based options for their passengers.
This is due to the extensive use of smartphones by people for various flight-related queries. Flight discovery is already a well-known mobile-based service. However, information updates related to customer service and baggage are also expected to play a major role in resolving most travel related issues at airports. Beacons and kiosks are also expected to play a vital role in the future, providing a personalized experience to passengers.
Smart airport services include smart parking and transport, hospitality, smart retail and entertainment, smart workplace, smart business-to-business, and smart airport processes services. Smart business-to-business services for airports has been a rapidly expanding segment of the global smart airport services market in terms of revenue. This is due to the rise in demand for continuously updating passengers with real-time travel services such as route switching and valet parking.
Geographically, in terms of infrastructure, North America is expected to remain a dominant region of the market for smart airports due to improvements in existing solutions and services and presence of large number of airport solution and service providers. Emerging regions such as Asia Pacific are witnessing government initiatives for the expansion of airports and implementing advanced solutions at airports aimed at higher capacity utilization.
Rising demand for self-service and automated processes are leading factors driving the smart airports market worldwide. This is further complemented by the rise in IT spending on airports across the globe to enhance passenger experience.
Demand for automated and self-service processes is on the rise due to increasing number of passengers at airports and the rise in need for effectively managing airport operations. This is, in turn, driving the requirement for upgraded solutions that would ease and allow automation of the processes at airports. A majority of airports are now focusing on self-service solutions and adopting new technologies such as robotics kiosk, facial recognition, automated passport control, and others to manage airport operations effectively.
Companies are also introducing advanced technology solutions and systems in the market and are investing heavily in digital technologies and IT to provide value added services to customers. Rising demand for various technologically-advanced communication systems, non-aeronautical systems, and security systems is anticipated to boost the market over the forecast period.
* Article by transparencymarketresearch.com