Airline’s digital travel assistant powered by artificial intelligence, Juliet, finds her voice with Google Assistant.
CALGARY, ALBERTA – WestJet announced Juliet, its digital travel assistant, is available on Google Assistant, giving guests a convenient, hands-and screen-free way to confidently have their day of travel questions answered. To chat with Juliet, guests can say “Hey Google, ask WestJet” to get started.
“WestJet continues to innovate and provide more convenient ways for our guests to engage effortlessly with WestJet during their travel journeys,” said Alfredo C. Tan, WestJet Chief Digital and Innovation Officer. “Juliet was the first AI chatbot launched by a Canadian airline and as we build on her success, we will continue to personalize and advance her trusted abilities across additional platforms for our guests.”
Juliet on Google Assistant has quick answers for managing itineraries, travel documentation and ID requirements along with information on how to travel with pets and service animals. Guests can also determine in real-time with the help of her handy baggage-size calculator whether a bag needs to be checked or can be carried on.
Powered by artificial intelligence, Juliet has been learning for the past 16 months and Google Assistant was selected for her platform based on user data and research. Through continued learning, she will become more capable as more users interact with her.
Some of the questions Juliet can answer on Google Assistant include:
- “Hey Google, ask WestJet the flight status for WS123 today”
- “Hey Google, ask WestJet about travelling with my dog”
- “Hey Google, ask WestJet what identification I need to travel”
- “Hey Google, ask WestJet about baggage costs”
To talk to Juliet, guests can download Google Assistant for free from any mobile device’s app store.
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She holds a Bachelor's degree in Communication & Mass Media from Panteion University of Political & Social Studies of Athens and she has been editor and editor-in-chief in various economic magazines and newspapers.
