CORAL GABLES, FLA. - Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has been credited with enhancing the guest entertainment experience at Hotel St. Michel with the implementation of the BeyondTV GuestCast streaming platform. Recognized for its historic building heritage and European-style luxury boutique design, Hotel St. Michel also sets out to provide its guests with the latest in modern amenities which now includes being able to cater to the widespread demand for instantly personalized in-room entertainment service.
As a property with a reputation for providing 5-star guest service, Hotel St. Michel leadership sought to implement a guest streaming solution that represented the industry’s most advanced capabilities in meeting guest expectations for personalization flexibility and user-friendly interaction. After comparing competing platforms, the property selected BeyondTV GuestCast due to its full compatibility with virtually any mobile-based streaming app that a guest may wish to access on guestroom televisions. Able to cast content from personal devices via a streamlined registration process that can be as simple as scanning a QR code, guests using BeyondTV GuestCast at the property can also look forward to effortlessly accessing their own streaming subscriptions without any need for hotel staff assistance.
“It’s no question that many hotels are now equipped with streaming solutions to address modern guest entertainment trends, so to stay competitive we not only needed to implement our own streaming services but also wanted to adopt a platform that stands out in its ability to exceed guest expectations,” said Xzavier Carsten, Director of Operations at Hotel St. Michel. “HIS with BeyondTV GuestCast met our criteria precisely and since installation, we have not received one complaint from guests or any requests for troubleshooting assistance.”
By being specifically engineered for the unique needs of the hospitality industry, BeyondTV GuestCast also provides guests with the confidence and trust they often seek when considering whether to access personal streaming accounts on a public-use entertainment system. This is achieved by sidestepping the need for guests to type-in sensitive username and password details. Additionally equipped with cutting-edge device isolation capabilities, BeyondTV GuestCast further prevents content from being either inadvertently or maliciously transmitted to televisions located in other guestrooms.