BANGALORE - Hotelogix, a leader in cloud-based Property Management System has announced the integration of its PMS with RepUp, a customer experience management platform. This partnership will facilitate hotels to automate the guest review collection process in order to boost their online ratings and reputation.
Speaking on this alliance, Aditya Sanghi, Co-founder & CEO at Hotelogix said, “RepUp has an international quality product when it comes to manage hotel guest reviews. Due to this integration, our customers are now able to improve both guest experience and business with the assistance of a tool like RepUp.”
Commenting on this development, Shinichi Shirane, Manager of Guest Relations at Kokotel – Thailand said, “The integrated offering helps us to manage our reputation via Hotelogix platform, seamlessly. It has also helped us automate the whole review collection process. RepUp has been a powerful tool that helps us to know what is being said about us on review platforms.”
Currently, RepUp helps 2,100 hotels with 64,000 rooms across the globe to improve their online score. It empowers hoteliers to understand guest sentiment by analyzing reviews and feedback. Its dashboard allows hotels to view, analyze, reply to and resolve issues related to guest reviews coming from over 150 platforms.
“The integration with Hotelogix was essential to automate key daily tasks. Without this integration, Hotelogix customers would have to spend almost 2-3 hours in managing and processing their guest data to improve reviews and ratings. Hotelogix has a global client base and their customers are seeing a great value out of this integrated product,” said Pranjal Prashar, Founder & CEO at RepUp.