At Miami-Dade County’s Airport and Economic Development Committee meeting on August 8, J.D. Power formally presented Miami International Airport with its award for Best Mega Airport in North America for passenger satisfaction, according to the global organization’s 2021 North America Airport Satisfaction Study SM.
The annual J.D. Power study was based on surveys from U.S. or Canadian residents who traveled through at least one U.S. or Canadian airport from July 2020 through July 2021. The study measures overall traveler satisfaction with mega, large, and medium North American airports by examining six factors (in order of importance): terminal facilities; airport arrival / departure; baggage claim; security check; check-in/baggage check; and food, beverage, and retail.
This year, MIA ranked highest among mega airports in the bag claim and food, beverage, and retail categories. On a 1,000-point scale, MIA achieved an overall score of 828, for a 27-point increase over 2020, when it ranked second among the busiest airports in the study.
The J.D. Power North America Airport Satisfaction Study SM, now in its 16th year, covers both departure and arrival experiences (including connecting airports), and includes travelers’ evaluations from either a departing or arriving airport from their round-trip experience.
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
J.D. Power has offices in North America, Europe and Asia Pacific.