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Kiwi.com announces new feature on its booking page

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Virtual Fare Types to make the customer experience easier.

Kiwi.com, a leading online travel-tech company, announces the launch of Virtual Fare Types on their booking page in order to serve its mission: “Making travel better”, by providing the customers with the best possible travelling experience.

In order to be as transparent as possible and to make its users’ experience better by bringing additional flexibility, the innovative company decided to add three “Virtual Fare Types” on the process of booking.

The customers are now able to choose on the booking page which Fare Type is better for them, based on their preferences and what to expect from each option. Each of them has different conditions for cancellation, rebooking, and level of customer service.

This gives customers the ability to navigate easily between the various terms and conditions of more than 750 ground and air carriers Kiwi.com combines in its search, by unifying those into one simple booking process.

The lowest fare is the “Saver Ticket”, which is the cheapest fare and offers the basic service of customer support, and the basic rebooking and refund process of the company. 

After that, the customer can choose the “Standard Ticket”, which is the most popular paid option so far. With this option, the customer has a higher priority for customer service. In the case of rebooking, he just pays the difference.

The last fare type is the “Flexi Ticket”, with which the customer has premium customer service, and in case of rebooking he just pays the difference; in case of cancellations, he gets refunded 90% of the amount of the initial booking.

“We believe that with the introduction of the Virtual Fare Types Kiwi.com makes an additional step in order to come closer to our vision to become the ultimate content provider with the unification of the Terms & Conditions of all the carriers to one unified layer”, says Michal Sindelar, Vice President of Booking & Self Service at Kiwi.com

For the company, this change is bringing them one step closer in order to become the ultimate platform aggregating and offering global transportation content to its customers in a straightforward and unified way.  

Since 2017, it is possible to book trains with Kiwi.com and from 2018, buses have been also added to the search - which is incredibly useful for those who are living in areas without airports, or for those who prefer to use ground transportation instead of air carriers.

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