By being able to integrate with a hotel’s Property Management Software (PMS), KNOWCROSS products are able to automatically pick up on special request codes and then dispatch jobs to the right staff, at the right time.
LONDON – KNOWCROSS, the preferred service quality management platform of the finest hotels across the globe, is thrilled to share that the Corpo Santo, Lisbon, has decided to implement the Knowcross platform to increase operational productivity and enhance the quality of guest services.
Consistently considered amongst the world’s best boutique hotels, the Corpo Santo Hotel, Lisbon, decided to choose Knowcross to help address the challenges they were facing with internal staff communication and guest resolution tracking. The hotel has decided to implement the modules KNOW Service, KNOW Housekeeping, KNOW Glitch and KNOW Mobile available from the Knowcross platform.
“The Corpo Santo Hotel is at the intersection of where historical culture meets modern living. Implementing Knowcross’ solutions will help us improve internal communication, manage guest complaints more efficiently, reduce our response time to guest requests and track indicators such as compensation costs in a more effective way” commented Pedro Pinto, General Manager, The Corpo Santo Hotel, Lisbon. “Knowcross also gives us the additional of ensuring that requests are never forgotten and allows our employees to spend more time with our guests, identify problems and be proactive with resolving issues” stated Pedro.
KNOWCROSS takes the hassle and error out of fulfilling requests and preferences of guests. By being able to integrate with a hotel's Property Management Software (PMS), KNOWCROSS products are able to automatically pick up on special request codes and then dispatch jobs to the right staff, at the right time. Ultimately, this real-time technology results in higher guest satisfaction scores.
“I am thrilled to have the Corpo Santo Hotel as our latest customer in Portugal. Lisbon is increasingly coming up as a city that’s a favored destination for travelers. This provides hotels with the perfect opportunity to provide guests with the ultimate in service and experience. Knowcross remains dedicated to helping hotels deliver this on a consistent basis” said Paritosh Kumar, VP (Europe) at Knowcross.
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She holds a Bachelor's degree in Communication & Mass Media from Panteion University of Political & Social Studies of Athens and she has been editor and editor-in-chief in various economic magazines and newspapers.
