The newest operator at Cleveland Hopkins International Airport (CLE), Aircuts & Day Spa adds to an impressive lineup of local and minority-owned businesses at the airport. It also set a new record. With Aircuts’ arrival, the airport now exceeds 50 percent participation in the concessions program by local minority-owned businesses. Several all-time favorites, including the new Panini's Bar & Grill; Bar Symon; Bruegger's Bagels; Cleveland Shines; Chick-fil-A; Potbelly Sandwich Shop; Rock and Roll Hall of Fame; and Subway, are locally owned and operated.
Concession sales continue to grow with sales per departing passenger reaching $11.34 through May 2019, another record for the concessions program. The airport also received its highest customer satisfaction score in over a decade from Airport Council International's Airport Service Quality (ACI-ASQ) survey, earning a score of 4.30 out of 5.