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LoungeUp improves its messaging tool to optimise guest request management


LoungeUp allows 2,550 establishments to manage their guest exchanges.

A leading figure in guest relationship management for tourist accommodation providers, LoungeUp allows hotels to interact with their guests at key moments during their stay. The messaging tool has been transformed into the Guest Messaging Hub, which centralises conversations and guest requests. The redesign and updated features enable hotels to manage and respond to guest requests more easily. 

LoungeUp allows 2,550 establishments to manage their guest exchanges. The most recent developments have incorporated Facebook and WhatsApp into the list of communication channels available to hotels within an entirely redesigned interface. 

Facilitate communication channel management
This redesign was a necessary response to guests’ growing desire to communicate with their hotel via email, SMS or instant message, particularly during this uncertain time in which they expect rapid responses. To make the hotel staff’s work easier,  LoungeUp has developed its platform to offer hotels a tool which centralises all of these channels. The practical advantages of having a centralised messaging service to manage guest requests include: 

  • accelerated response times
  • optimised guest request management 
  • improved team productivity 
  • standardised communications

“During these uncertain times which the hospitality industry is facing, it is vital for hotels to communicate effectively with guests whilst also remaining extremely responsive” explains Mathieu Pollet, CEO and Co-founder of LoungeUp. “The instant messaging platforms already used by travellers are powerful communication and guest engagement tools. The traveller is therefore more reassured and confident about contacting the hotel directly if a problem or question arises.”

Simplify work for teams in charge of guest relations
The aim of this messaging tool is simple: To manage all guest requests as efficiently as possible without missing anything. This is why LoungeUp has focused on improving existing messaging tool by integrating useful features for hotel staff.

“Our hotels have been using LoungeUp technologies for years. I must admit that we were really looking forward to this new feature,” explains Romain Binet, Director of Biografy group. “The added efficiency and time saved at reception is really noticeable, the tool is extremely practical, and the daily work carried out by our staff has significantly improved. The integration of the CRM (Guest Profile) allows us to have a complete overview of the guest at a glance, and then adapt each conversation accordingly. Guests love chatting with us; I would never have expected such enthusiasm!”

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