HELSINKI, FINLAND - MeetingPackage earned Hotel Tech Report’s level III Global Customer Support Certification (GCSC) for its investments into tools, processes and strategies to ensure the ongoing success of its customers across the four of the key pillars of the GCSC Rubric including: pre-emptive support, reactive support, coaching and customer validation.
The Hotel Tech Report GCSC certification program analyzes software vendors along critical dimensions of customer support infrastructure in order to help hoteliers minimize risk and maximize positive outcomes when selecting technology partners. In order to become certified, companies must open their internal systems to the Hotel Tech Report for assessment along HTR’s rigorous 34-point GCSC Rubric.
“As one of the few fully self-service products in the hotel tech landscape that you can literally sign up and start using without ever speaking to someone at MeetingPackage, the team has honed their customer experience from quite literally the first click in the product. Right when you signup you have an engaging interactive digital assistant guiding you through every step of the process and as hotels scale their use of the product the team is there as a true partner delivering in-depth quarterly business reviews (QBRs), closely monitoring contract SLAs and is available at the click of a button through live chat. The combination of investments in self service tools and processes in tandem with high touch accessible service from the MeetingPackage team makes them a true long term partner that hoteliers can count on,” Hotel Tech Report co-founder Adam Hollander.
"MeetingPackage along with our customers and prospects are building the best product in the global market to sell and distribute meeting room inventory for venues and hotels. We put our customers and prospects at the very heart of our customer support. We are constantly looking for feedback on all interactions we have with not only our clients but also our prospects. Our aim is to have the best product in the market and therefore feedback coming from our customers and prospects form a large part of our day to day discussions around how we can improve the experience and feedback frequently impacts the product development roadmap." Joonas Ahola - CEO & Founder of MeetingPackage
Ahola continues, “Flexibility and understanding customers' needs has been an even more crucial part of our business during the Covid pandemic. Operational costs have been cut globally from the vendor side which has forced our customer support to find new innovative ways for our customers to keep on operating in these difficult market conditions.”