Launching at this year’s World Travel Market in London, this new solution represents the continued expansion of airline distribution specialist Paxport’s portfolio. The solution will streamline the post-booking experience for travel resellers of low cost carrier content, as well as deliver the tools that the travel industry craves to enable them to harness the benefits of NDC carrier adoption.
Available as a modern API or an interactive agent portal, Paxport Servicing helps travel businesses with all aspects of flight order management, including ticketing, ancillaries and changes. The advanced end-to-end technology supports both low cost carriers and NDC powered full service carriers, providing a consistent and intuitive experience.
Paxport Servicing will greatly enhance a travel reseller's ability to promote and convert new ancillary sales, unlocking a new revenue stream for businesses at a time when they need it most. The World Travel & Tourism Council’s (WTTC) annual Economic Impact Report (EIR) estimated that in 2020, as a result of the pandemic, the global travel and tourism sector suffered a loss of nearly $4.5 trillion. Many travel businesses are still reeling from this hit, so the opportunity to unlock new, and enhance old revenue streams is a huge value add for the industry. In addition to this, businesses can also reduce their costs by using the API to enhance their “manage my booking” capabilities, putting their customers in control of their own travel arrangements.
Paxport's PaxFaB (Find and Book) distribution platform has long been the solution of choice for hundreds of travel businesses and airlines who are looking for scalable and reliable travel technology. This new product addition delivers even greater value to Paxport connected clients and will form a critical piece of their technology landscape as more and more airlines are added to the solution.
Simon Taylor, Head of Commercial at Paxport said: “Our product launch at World Travel Market signifies an important moment - the delivery of best in class airline servicing technology which will be a true enabler to our clients wanting to better manage airline reservations post booking. Not only that, Paxport’s Servicing solution will provide the technology to enhance the online customer experience whilst allowing travel businesses to upsell fares and ancillaries, at a time where ancillary conversion is once again at the forefront of travel retailers’ minds."
Tom Fawcett, Head of Product at Paxport said: "This launch marks an exciting expansion into servicing for Paxport. Applying our established expertise in aggregation, intuitive product design and cloud technologies to an area where many travel resellers struggle to efficiently grow."