eRevMax earned Hotel Tech Report’s Level I Global Customer Support Certification (GCSC) for its investments into tools, processes and strategies to ensure the ongoing success of its customers across the four of the key pillars of the GCSC Rubric including: pre-emptive support, reactive support, coaching and customer validation.
The Hotel Tech Report GCSC certification program analyzes software vendors along critical dimensions of customer support infrastructure in order to help hoteliers minimize risk and maximize positive outcomes when selecting technology partners. In order to become certified, companies must open their internal systems to Hotel Tech Report for assessment along HTR’s rigorous 34-point GCSC Rubric.
“eRevMax’s approach to customer support and success is extremely unique in that rather than a shotgun broad approach they have taken a much more targeted and segmented one. On the backend their escalations, assignments, prioritization and tracking are extremely well mapped out and thought through. And from an end user perspective the entire support system can be accessed at their fingers tips. If you have a feature request, its one click away. If you have a question about a feature, click the help button and targeted knowledge base articles pop up intuitively. If you want to dig deeper into data, you instantly find dynamic tooltips with explanations and recommendations behind the numbers. The eRevMax’s support tools, team and processes are exceptional and any hotelier that chooses to partner with them can rest assured that they will be in good hands,” Hotel Tech Report Co-founder Adam Hollander.
"We are glad to receive HTR’s Global Customer Support Certification, which has become an industry benchmark. The certification goes on to recognize our commitment to our customer success processes. RateTiger products and services are built with a hotel-first approach. We understand the technology criticality and need for hotels to have a simple platform for managing key business processes. Hence our products and customer support initiatives are geared towards helping hotels maximize profits from every room sold and leverage new sources of revenue. Our customer success processes are unique and we believe in ongoing technology investment in order to continue offering our hotel partners with world-class products and support, which has led to solid and stable revenue growth for our clients over the years," said Ashis Saha, SVP Operations, RateTiger - eRevMax.