Ryanair has been engaged in several legal cases across Europe against screenscraper websites to prevent consumers from being misled, subjected to additional unnecessary charges, and to ensure Ryanair has appropriate contact details to ensure customers get correct information regarding their flight.
Ryanair welcomed the decision of the Hamburg Court to grant interim injunctions against Skyscanner – which operates the Skyscanner.de website for:
- It’s unlawful display of Ryanair fares with hidden mark-up showing higher fares than those on Ryanair.com.
- Displaying a total flight cost without disclosing Skyscanner’s fees.
- Displaying a price for checked-in luggage which is higher than the price charged by Ryanair.
- In addition, the interim injunction prohibits the Skyscanner website from providing false passenger email addresses to Ryanair.
Ryanair has been engaged in several legal cases across Europe against screenscraper websites to prevent consumers from being misled, subjected to additional unnecessary charges, and to ensure Ryanair has appropriate contact details to ensure customers get correct information regarding their flight.
Many of these websites continue to cause problems for Ryanair customers and/or fail/refuse to pass on vital flight information to both customers and Ryanair regarding issues such as flight changes, web check-in, special needs assistance and contact details, which has resulted in missed flights and repeated problems for customers.
Ryanair’s Kenny Jacobs said: “We welcome the Hamburg Court injunctions which will help protect our customers from misleading hidden mark-ups on Skyscanner.de, ensuring our customers get the lowest fares, which can only be found on Ryanair.com.
We have been engaged in various legal cases across Europe to prevent our customers from being subjected to excessive unnecessary additional charges from unauthorised screenscraper websites and to ensure Ryanair has appropriate contact details to ensure customers get correct information regarding their flight.
We again urge consumers to avoid screenscrapers such as Skyscanner and book directly on the Ryanair website, the only place to find the lowest Ryanair fares and fully transparent pricing on ancillary products like baggage.”
Skyscanner comment
"Skyscanner does not comment on any ongoing disputes. However, we do not charge travellers any fees or markups and we will continue to work in their best interests, as we strive to provide them with the greatest possible choice," said a Skyscanner spokesperson.
Tatiana is the news coordinator for TravelDailyNews Media Network (traveldailynews.gr, traveldailynews.com and traveldailynews.asia). Her role includes monitoring the hundreds of news sources of TravelDailyNews Media Network and skimming the most important according to our strategy.
She holds a Bachelor's degree in Communication & Mass Media from Panteion University of Political & Social Studies of Athens and she has been editor and editor-in-chief in various economic magazines and newspapers.
