BOSTON, MA and VANCOUVER CA – Scenic Group has focused considerable attention this past year on globalizing many of its operations with the latest area being its Air Operations. Brian Chapin has joined Scenic Group as its Senior Director Global Air and will be based in the USA. Chapin will be responsible for building new air and GDS relationships, developing global efficiencies, and exploring technologies that can assist in the streamlining of all air processes.
“Brian is a most welcome addition to our global team and brings 33 years of travel industry and air operations experience,” stated Rob Voss, COO Scenic Global. “As we continue to look for more ways to improve our operations, and through that effort, our guests’ experience, we look forward with eagerness to the great ideas and programs we know Brian will develop and implement.”
Brian Chapin, CTC, CTIE, has worked in management positions for more than 33 years at American Airlines and Virtuoso, and most recently, as the senior director of Air and Travel Solutions for Ensemble Travel Group, where he created, launched and grown the company’s global air program for its 850+ travel agency members. His expertise in GDS, CRM and ARC systems will greatly enhance the abilities of Scenic Group’s companies (including Scenic Luxury Cruises & Tours, Emerald Cruises, Evergreen Tours and Mayflower Tours) to meet the air needs of its guests.
Chapin has also been very involved in ASTA (American Society of Travel Agents) for many years, serving on its board of directors for two years (2018-2020) as well as continuing to serve on several advisory committees, and was awarded ASTA’s Barbara O’Hare Advocacy Award in 2019.
“I am very excited to join such a remarkable company as it grows its global programs,” offered Chapin. “I have been truly taken by the singular focus of every employee I have met to date that the guest experience must be kept top of mind regardless of their job function. I am looking forward to digging into the feedback of guests, employees and the company’s many valued travel partners as we develop world-class air programs for all of Scenic’s travel companies and guests.”
Chapin spends his off time being a Advanced Spinning Instructor, working as hard at exercise as he does at advocating for the needs of travelers and travel advisors.
Scenic Group has grown over its 35-year history to include award-winning, river and ocean cruises and handcrafted land journeys that take guests to many of the world’s most fascinating destinations covering all 7-continents. Since 2008, Scenic has offered truly all-inclusive luxury river cruises in Europe, SE Asia and Russia on its 15 Scenic Space-Ships and Egypt on a luxury charter. In 2019, Scenic introduced the 228 guest Scenic Eclipse, The World’s First Discovery Yacht. Emerald Cruises has eight branded Star-Ships offering river sailings in Europe and on the Mekong, as well as the chartered river ship along the Volga River in Russia (MS Nizhny Novgorod). In January 2022, the Emerald Azzurra will be the first yacht to launch under the Emerald Cruises brand - a 100-guest super yacht that will sail the warm waters of the Mediterranean, Adriatic and Red seas.