Airbnb’s mission is to create a world where anyone can belong anywhere. To advance its mission, they are focused on reimagining travel by building an end-to-end travel platform that combines where you stay, what you do, and how you get there, all in one place. Its platform is designed to build trust between people on every part of their trip, and that is why they are excited to announce that Sean Joyce, a global leader in trust, safety and privacy, is joining Airbnb as our first Chief Trust Officer.
Airbnb has an unrivaled global community of hosts and guests - we can connect travelers to more than 6 million places to stay and thousands of incredible experiences around the world and there have been more than half a billion guest arrivals in Airbnb listings in nearly 100,000 cities. As Chief Trust Officer, Joyce will be responsible for developing and implementing strategies that ensure Airbnb is one of the most trusted communities in the world. Joyce’s work will include ensuring that trust and safety are foundational elements in everything we do both online and offline, with robust efforts focused on identity and reputation, online and offline safety and fraud prevention, and partnerships with law enforcement.
“Airbnb’s hosts and guests are not a product - they are our community and we have a responsibility to protect their trust,” said Belinda Johnson, Chief Operating Officer at Airbnb. “Sean has unmatched experience spearheading game-changing trust and privacy initiatives and protecting people’s safety and security. Our vision is for Airbnb to be the most trusted platform in the world, and I am thrilled that he is joining us to lead our work towards that goal.”
Joyce joins Airbnb from PwC (PricewaterhouseCoopers), where he was a Principal in PwC’s Advisory Practice, the U.S. and Americas Cybersecurity & Privacy leader and a member of their global Cybersecurity and Privacy leadership team. At PwC, he led transformational initiatives for his clients and advised on numerous aspects of cybersecurity and privacy including strategy, crisis management, and incident breach response.
Prior to his time in the private sector, Joyce spent more than 26 years with the Federal Bureau of Investigation (FBI) and departed after serving as Deputy Director, the highest ranking career employee in the organization. Joyce held numerous other roles with the FBI, including leading the International Operations Division, where he oversaw 75 locations overseas.
"Trust is a foundational element to every interaction in our lives. It is what Airbnb's community is built on and what enables the sense of belonging between people from different communities and cultures," said Sean Joyce, Chief Trust Officer at Airbnb. "My goal is to help make Airbnb the most trusted online and offline community in the world, and I am incredibly excited to work with the team at Airbnb to achieve this."
Joyce will relocate to San Francisco and begin his role on May 17, 2019, reporting to Chief Operating Officer Belinda Johnson and serving on Airbnb’s Executive Team.