SEGITTUR and FITUR have announced the third edition of the tourism chatbots and voice apps competition, “The Chatbots Tourism Awards 2021.” It will be held during Fitur Know-How & Export to recognise the increasing importance of chatbots in helping tourists at different stages of their journey. The contest aims to find the best solutions using chatbots and conversational technology, both in Spain and internationally, in integrations by destinations and tourism companies to improve tourists’ experience before, during and after their trip.
This third edition will have a single category awarded to the best tourist Chatbot of 2021. This category is open to businesses in all tourism verticals, including hotel chains, airlines, travel agencies, and tourist destinations. Entries are welcome for both conversational assistants based on messaging applications (like WhatsApp or Facebook Messenger) and proprietary channels (web sites or mobile apps) and bots for mainly voice-based environments such as Google Assistant, Amazon Alexa, or Siri. As in previous editions, SEGITTUR will be supported by Planeta Chatbot, the leading Spanish language website for chatbots or artificial intelligence, and a jury of tourism and technology experts.