Online travel management company (TMC) Taptrip has grown from six to 20 people in spite of the uncertainty facing the corporate travel market due to COVID-19. The start-up, which won the Business Travel Show Disrupt Award in 2019 and has raised £2.7 million from investors including Barclays, Techstars, Startup Funding Club, easyJet and ATPI, has also pivoted since lockdown. It now sells its innovative online book tool (OBT) into TMCs, rather than going direct to SMEs.
Taptrip has strengthened its developer team with the appointment of Diana Salyte as product owner, whose role is to drive consistency across the company, liaising between the development team and wider stakeholders. Caitlin Bishop and Katie Raby join as junior software engineers; Caitlin comes from WorldPay where she worked as payments controller, and Katie will use her background in marketing to create accessible interfaces that focus on the end user. She also runs a Girls Who Code club in her local community as part of her mission to close the gender gap in technology.
Caitlin and Katie were hired through Taptrip’s partnership with Northcoders, a company helping to showcase the best talent in the technology sector, whilst smashing stereotypes within a widely male-dominated industry.
The company has also grown its client base as well as its team. Taptrip CEO Thomas Young commented: “Our pipeline of TMCs has grown rapidly as many have realised that the online model we use for travel is far more defensible against future challenges we may face.
“The travel industry is struggling, so we adapted our service offering to help keep the industry moving, and we have integrated a live chat functionality into our OBT to bring the human touch back to tech, something very much needed at a time of such uncertainty.”
Neil Ruth, COO at Taptrip: “I am delighted we have remained on our growth trajectory despite the challenges facing the global travel industry, however, I’m not surprised: our business model is simple – to make enforcing travel policies, expense tracking and managing best value business travel as easy as using Netflix.
“We’re offering TMCs smart, efficient solutions for businesses that just make sense – a better service that costs less that they are able to offer all of their clients (not just SMEs) with a smarter, more immersive and user-friendly Cloud-based online booking tool designed to help increase customer service, satisfaction and employee acquisition and retention.”