The airlines with the best customer service, according to upgraded points

The new variant complicates travel, yet masses continue to fly to be with friends and family. In the air, which airlines should passengers trust for a flight where they feel best taken care of?

As travel is beginning to boom again, airlines have run into snags caused by labor shortages, vaccine and mask mandates, weather, and other various factors. This inspired us to look into which airlines have the best and worst customer service so that you’ll have the highest chance of smooth travel the next time you’re catching a flight. Upgraded Points put together this study by comparing monthly averages for complaints, on-time arrivals, canceled flights, and mishandled baggage by airline.

The team at Upgraded Points took a look at which airlines have the best and worst customer service. They compared monthly averages for complaints, on-time arrivals, canceled flights and mishandled baggage by airline.

Here's the airlines ranked overall: