MIAMI, FLA - Sonesta Resorts Sint Maarten - a duo of oceanfront, all-inclusive properties including the fun-for-all-ages Sonesta Maho Beach Resort, Casino & Spa and the luxury, adults-only Sonesta Ocean Point Resort, has once again engaged Spark Cooperative, a trusted entertainment, technology, and customer experience partner based in Miami, to reimagine how its on-property experience is communicated to its guests.
Spark will be implementing GO by Spark, its proprietary customer service experience software for hospitality brands such as the Sonesta Resorts in Sint Maarten this summer to help give guests one-touch access to events, lineups, venues, and other key information guests often inquire about before their arrival and during their stay.
“As the largest and leading hospitality brand in this Caribbean duo-nation island, Sonesta Resorts Sint Maarten understands that sharing information on activities, events and spaces with guests in real time is necessary to keep guests actively engaged and surpass their expectations during their stay,” said Charly McDonald, Co-Founder and Principal at Spark Cooperative. “At Spark Cooperative, we are grateful for the continued partnership with Sonesta Resorts Sint Maarten and their trust in GO by Spark as the premier experience software in the market.”
Prior to this collaboration, Sonesta Resorts Sint Maarten engaged Spark to assist with the re-launch of the resorts’ entertainment program, focusing on delivering a new kind of guest experience by evolving the entertainment and activities program while supporting its re-organizational structure of the entertainment team. The Spark team re-developed the criteria needed of the entertainment team including sourcing an entertainment director, a multi-talented team member who could perform both off and on stage, and also, multi-talented entertainers that would drive engagement and guest participation in activities. Additionally, the Spark team worked with Sonesta Resorts’ roster of musicians, artists and entertainers based in Sint Maarten and incorporated their local talent to expand the resorts’ entertainment during peak nights.
"Forming this collaboration with Spark Cooperative was a natural transition for us,” said Jonathan Shade, Entertainment Director at Sonesta Resorts Sint Maarten. “This partnership will lead us into the future of technology and hospitality as we connect with our guests, prior to and during their stay, while guiding their overall resort experience into a memorable one."
Sonesta Maho Beach Resort, Casino & Spa, the largest, all-inclusive family resort in Sint Maarten, offers a fun vacation experience combined with stellar customer service. A destination within a destination with a variety of accommodations and first-rate amenities for singles, couples, families and groups, the 10-acre, 420-room beachfront property is conveniently located on Sint Maarten’s southwest shore just minutes from the airport overlooking famed Maho Bay. Sonesta Maho Beach Resort, Casino & Spa features the oversized Oasis Pool with swim-up bar, waterslides, and separate kids pool with mini aqua park, Beach House Kids Club, Teen Zone, five restaurants, Maho Café and a pizzeria, five bars, Serenity Spa, fitness center, an entertainment program with vibrant live music, daytime and evening activities, and access to tour desk, car rental, and Casino Royale - the largest gaming emporium and theatre on island. With more than 24,000 square-feet of unique indoor and outdoor venues for meetings, groups, weddings big or small, Sonesta Maho Beach Resort, Casino & Spa elevates the vacation experience from memorable to unforgettable.
Ocean Point Resort embraces a contemporary Caribbean style, offering an adults-only, all-inclusive vacation experience, while bringing style, luxury and outstanding service to Sint Maarten. Set in the most spectacular location with breathtaking views over Maho Bay, adjacent to Sonesta Maho Beach Resort, Casino & Spa, the 130 all-suite sustainably luxurious “resort within a resort” sits on the westernmost point of the island and features three exclusive pools including The Edge Pool with a zero entry cliffside beach, The Point Pool with viewing deck and semi-private swim-out pools accessible to guests staying in the swim-out suites. The resort features five bars and three alfresco restaurants including the signature Azul restaurant featuring Mediterranean specialties,
Bluefin with its new poké bowl concept and Portofino, the latest addition, offering a modern interpretation of classic Italian favorites. Other resort amenities include 24-hour room service, state-of-the-art fitness center, an open-air wellness area and corner café. Amenities are complemented by exemplary service from personalized concierges and Butler service in the top 25 suite categories for extra comfort and next-level luxury, all culminating in one of the most uniquely designed resorts in Sint Maarten and the entire Caribbean. Apart from the exclusive amenities at Sonesta Ocean Point, guest have full access to all services and facilities at Sonesta Maho Beach Resort, Casino & Spa with five additional restaurants and bars, Serenity Spa, tour desk, car rental, Casino Royale and more than 24,000 square-feet of meeting and conference facilities.