SANTA MONICA, CALIF. - Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the successful implementation of the latest in Wi-Fi network connectivity at The Ambrose Hotel. A luxury boutique location in Santa Monica, California, that caters to every guest need with an array of upscale amenities, The Ambrose Hotel can now ensure that its ability to fulfill guest expectations extends to demands for a seamless internet connection.
In seeking to maximize the hotel's ability in providing the ultimate stay experience, Ambrose leadership recognized the critical importance that guests place on obtaining a high-quality Wi-Fi service, and prioritized the need to make it a key differentiator. In deciding to partner with HIS, The Ambrose Hotel was able to achieve this goal throughout the property by leveraging the company's leading expertise and access to the latest in network infrastructure technology. By installing advanced Ruckus access points in strategic areas for example, HIS could ensure that guest devices would receive a strong, consistent and fast Wi-Fi signal regardless of their location within the hotel. Also vital was HIS' ability to implement a network that could accommodate a multitude of devices attempting to connect at any one time, guaranteeing that each device obtains a sufficient level of bandwidth to operate online seamlessly.
"Any reputable hotelier knows that offering a first-rate internet service is critical in obtaining full guest satisfaction and loyalty, so it is essential for properties to identify a provider that can equip them with the means to meet this challenge head on," says Erik Kreft, General Manager at The Ambrose Hotel. "HIS has proven to be fully capable in this regard, with their technicians doing an outstanding job since the initial building assessment and keeping us informed along the way to ultimate project completion. We are now pleased to note a substantial improvement in our Wi-Fi's capabilities, and look forward to seeing an increase in our guest satisfaction scores as a result."
To further ensure that guests are able to receive only the highest quality in Wi-Fi connectivity, HIS also provides The Ambrose Hotel with the ability to monitor network health in real time as well as the ability to maintain direct control over usage at all times. Additional features include the ability to analyze the number of users online as well as the option to open tickets with 24/7 support, minimizing the risk that any arising issue will adversely affect guest satisfaction levels.