NIAGARA FALLS, N.Y — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the adoption of its BeyondTV content streaming and guest services solution by The Cadence hotel in Niagara Falls, New York. A recently opened boutique luxury property within walking distance of the Niagara Falls State Park, The Cadence’s implementation of BeyondTV serves to enhance the hotel’s reputation as a modern and trendsetting establishment that can effortlessly keep pace with the latest guest experience expectations.
In seeking to provide its guests with a contemporary-inspired urban oasis setting, The Cadence recognized that providing access to personalized content within each of its 58 guestrooms would be essential to meeting modern guest entertainment needs. The property’s decision to select BeyondTV to achieve this goal comes from the platform’s ability to guarantee a user-friendly experience due to its intuitive interface design. Without any need for staff assistance, BeyondTV ensures that guests can instantly cast content from personal devices onto guestroom televisions hassle-free. The solution can further cater to a wide range of content viewing preferences thanks to its full compatibility with virtually any mobile-based streaming app. This includes immediate access to personal subscriptions such as Netflix, Disney+, Hulu, Amazon Prime, Spotify and much more.
“The Cadence is a lifestyle luxury property with a mission to provide its guests with the absolute latest in modernity and experience personalization, so selecting the industry’s most advanced guestroom entertainment and services platform was a top priority for us and BeyondTV was by far the best choice,” said Shelly Cieslak, Vice President of Rupal Hospitality which owns and operates The Cadence. “BeyondTV has not only proven its reputation as a user-friendly solution that guests can instantly understand and use the moment they arrive; it’s enhanced security abilities also gives them the confidence to interact with the system without concerns that personal information might be at risk.”
As a solution purpose-built specifically for the hospitality industry, BeyondTV sidesteps data privacy issues by automatically erasing all usage data upon check-out or with the push of a remote button. With its advanced device isolation capabilities, the solution further prevents the inadvertent or malicious casting of content to televisions located in other guestrooms.
Also key to The Cadence’s adoption of BeyondTV is the solution’s ability to enhance a property’s contactless and social distancing initiatives while simultaneously boosting guest convenience. Once the new hotel’s onsite restaurant has completed construction for example, BeyondTV will allow guests to effortlessly view menus and order room service from the safety of their guestroom television and without exposing guests to any unnecessary health risks. With the hotel also featuring a roof-top bar offering high-end cocktails, guests wishing to remain in their rooms will also be able to instantly order any beverage of preference without having to make the physical trip themselves.
BeyondTV’s fully comprehensive design further provides hotels with options to implement other experience-enhancing features, including providing guests with access to concierge services, hotel information or the ability to request amenities such as extra towels or toiletries. With instant compatibility with BeyondTV’s myRemote feature regardless of television model, hotels also have the option of allowing guests to use personal devices as a contactless and more convenient remote that is capable of controlling all television and BeyondTV functions.
“Guest service expectations can evolve very quickly so it makes financial and practical sense to adopt technologies that can likewise swiftly adapt to new industry trends,” continued Cieslak. “BeyondTV creates opportunities as opposed to barriers that will allow us to always stay one step ahead of the latest guest needs, and it is this design flexibility that will prove to be essential in continuing to set our hotel apart from nearby competitors."