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The Empire State Building Observatory’s steady growth of visitors demonstrates the power of planning

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Empire State Building has been a leader in sustainability and indoor environmental quality which is why it is now in the forefront of the return of visitors to New York City.

As New Yorkers venture forth and show their confidence in a resilient New York, the Empire State Building Observatory continues to rebuild its business one visitor at a time.

The steady growth of the number of people visiting the Empire State Building, New York City’s iconic landmark, shows the power of planning. Empire State Building’s leadership set protocols, introduced new employee training, and ensured that cleanliness and safety measures were strictly enforced. 

Empire State Building’s decade-long commitment to Indoor Environmental Quality has had a positive impact on the return of its visitors. It is due to that commitment that on September 21, the Empire State Building was the first open attraction to achieve the WELL Health-Safety Rating for Facility Operations and Management.

The WELL Health-Safety Rating measures five categories: cleaning and sanitization procedures; emergency preparedness programs; health service resources; air and water quality management; and stakeholder engagement and communications.

People are eager to explore the city again and the Empire State Building’s brand new $165 million Observatory has enticed many to do so. The two observation decks offer unmatched vistas of New York City including the Brooklyn Bridge, Central Park and the Statue of Liberty. Immerse yourself in the Empire State Building story through the exhibits on the 2nd and 80th floors which depicts the site in the 1920’s with historical photography, life-like bronze sculptures and copper building models. Experience the excitement of The Empire State Building on the opening day in the 1930’s. Celebrity, Urban Campus and Kong are additional exhibits that are showcased during the visit. Empire State Building is New York's can’t miss experience.

Environmental Quality is accompanied by new protocols and employee training and full compliance with all government requirements. Visits are limited to New York State’s Phase 4 capacity guidelines and timed-ticketing through online reservations maintains social distancing. The reduced capacity and lack of tourists from out of town create a unique ‘New York for New Yorkers’ experience.

Empire State Building has been a leader in sustainability and indoor environmental quality which is why it is now in the forefront of the return of visitors to New York City.

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