NEW YORK - As part of the Tourism Grading Council of South Africa's (TGCSA) enhanced grading standards, which were implemented in April 2019, a '5-Star Premium' grading status was introduced. The classification is intended for graded establishments in South Africa that epitomize the essence of luxury in both product quality and service standards. These are properties that deliver the often undefinable experience of luxury.
Each of The Royal Portfolio's four properties has now achieved this prestigious accolade, making the hotel group the first to have done so. Royal Malewane, Birkenhead House, The Silo Hotel and La Residence have all been awarded the new 5-Star Premium status by the TGCSA - four of only fourteen properties to so far achieve this prestigious accolade.
Many nations around the world have implemented similar programs. In France for example, hotel rankings highlight exceptional 5-star hotels by elevating them to 'palace' status.
Royal Malewane, The Royal Portfolio's exclusive safari lodge in the Greater Kruger National Park, was the first ever establishment to receive this aspirational award reserved for the most luxurious product offerings in South Africa. The motivations behind Royal Malewane's award were based on exceptional guiding, dining and spa experiences and its host of international awards.
Darryl Erasmus, Chief Quality Assurance Officer at TGCSA and Caroline Edge, TGCSA's Accredited Grading Assessor, visited La Residence in Franschhoek this week to hand over the fourth certification to the proud team. Darryl Erasmus said that "South Africa prides itself on being a tourism destination that has a variety of products catering to various traveler needs and affordability. Much time and energy has gone into setting grading standards that have the traveler's needs at the center. This helps maintain South Africa's global competitiveness as a tourist destination. I would like to be the first to congratulate the team at The Royal Portfolio on attaining 5-Star Premium Status at all of their properties!"