TProfile, which provides advanced Customer Experience Applications and CRM technology, will deliver a completely personalised customer experience, using the full suite of tools and applications.
The Travel Village Group announced that it has extended its partnership with TProfile as the travel company focuses on increasing group revenues across all business channels, including river cruises through its brand RiverCruising.co.uk.
TProfile, which provides advanced Customer Experience Applications and CRM technology, will deliver a completely personalised customer experience, using the full suite of tools and applications. The TProfile team has also delivered a new website that is fully integrated with CRM and applications platform and offers search facilities including, maps, pricing, and availability for its cruise partners around the world.
With increased speed and enhanced usability, the Travel Village team will be able to manage every part of the customer journey and experience using a fully automated service, which creates exceptional customer quotes, combining the core itinerary with rich content and personalised messages.
Importantly, the deployment will allow future access to the customer portal and the TProfile App, which will provide an unrivalled connection and engagement with the customer.
John Warr, Managing Director of The Travel Village Group said: “We are very excited to be launching our new river cruising website. This is very much one of growth strategy areas and will help us build on an already successful part of the Travel Village Group. The river cruise market is one of our growth strategy areas and will help us build on an already successful part of the Travel Village Group. Understanding our customers is a fundamental part of our service as we work to provide cruises that fit specific requirements. To deliver this level of service we needed a system that communicates with customers throughout their journey, ensuring that they have the best experience with us. That’s why we chose TProfile.”
Cruise tourism is increasing. According to a recent report from CLIA (Cruise Lines International Association) passenger volumes next year are expected to exceed 2019 levels. As a result, RiverCruising is adding new destinations to its extensive range of river cruises around the world, including Egypt and Israel
Bhav Taylor, Head of Sales for TProfile, said: “We are continually developing our technology to ensure that we offer the best-in-class service for our users. Cruise tourism is increasing and RiverCruising are now well positioned to meet this new demand and explore the opportunities in this growing market. We're thrilled to help their businesses deliver a connected, and completely personalised service for their customers which will drive sales.”
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.
She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.
