The Airline Trust Index has found the most and least trusted airlines, with Japan’s ANA taking the top spot as the most trusted airline.
According to flight data specialists OAG, there is now a 64% reduction in flight schedules based on the previous year, due to the current travel restrictions in place. Airlines have been left facing majorly reduced capacity, with OAG reporting that almost 75% of our global flight capacity was cut over the course of fourteen weeks.
It is completely unknown at this time when travel will be able to return to normal, and what the long-lasting impact of the virus will be on the aviation industry, though the OAG are looking at tentative signs of some recovery, with this week’s most recent data showing a 2% recovery on the previous weeks’ capacity volumes.
At this time, with so much uncertainty around travel, consumer trust has never been more important for aviation and travel brands.
The newly released Airline Trust Index by Colibra ranks the most and least trusted airlines around the world by analysing factors including on-time performance, customer experience and service, inclusions and allowances, and brand engagement with the airline from the public.
The top 5 airlines are:
1) ANA
2) Qatar Airways
3) Japan Airlines
4) Southwest Airlines
5) Garuda Indonesia
Tatiana is the news coordinator for TravelDailyNews Media Network (traveldailynews.gr, traveldailynews.com and traveldailynews.asia). Her role includes monitoring the hundreds of news sources of TravelDailyNews Media Network and skimming the most important according to our strategy.
She holds a Bachelor's degree in Communication & Mass Media from Panteion University of Political & Social Studies of Athens and she has been editor and editor-in-chief in various economic magazines and newspapers.
