Remember that the smallest detail can create a lasting impression on your guest’s minds and dictate their choices. So now that you have an idea about the quality factors guests usually look into, concentrate on them and give your guests the most luxurious experience.
How do you define luxury in the hospitality industry? Is it the reputation that your brand holds in the market? Or is the location and number of stars that you have received? Some may say that it is your infrastructure while others may opine that it is the quality of service.
To pinpoint any one factor is difficult. In fact, luxury for hotels may be considered as the sum total of all the factors listed above. But what does a quality conscious guest first take note of as he or she walks into your room? This is hardly ever spoken about. Top brands like Guineys have conducted surveys to get first-hand information from the guests. And this is what they have got to say:
A comfortable bed
Most of the guests opine that hotel rooms that have a comfortable bed are the most well-liked by them. In today’s time-constrained world, most people stay in hotels during vacations or business tours. So it is likely that your guests will spend most of their time outside and return to the room for a good night’s rest.
To ensure your hotel beds offer the kind of comfort that guests look for, stick to quality mattresses and bed sheets. Do not just go by the look of the bed sheet material. Make sure it gives a warm and comfortable feel. You can throw in a few colorful pillows and cushions to give the bed an opulent look.
The overall look of the room
When your guests first walk into a room, their eyes take in all the décor in its entirety. A well-furnished room with balanced décor will immediately create a positive vibe about the room in the guest’s mind. A great room is not made by the furniture and the crystal or silverware alone. These are the central pieces.
You will have to pay attention to the smaller details such as the curtains, the rugs, and the wall mounts. Make sure there is some kind of symmetry between them. This will help in improving the overall look of the room.
The bathroom
Another important aspect that many guests emphasized is the bathrooms. A great room with a not so impressive bathroom is not considered a good combination of hotels. Guests expect their hotel bathrooms to be clean and functional. Further, it must also be better in look and feel than the bathrooms they have at home. You can add a set of personal toiletries to give a luxurious touch to the bathroom.
Complimenting that, add some soft towels and robes that add to the comfort of the guests. It is important to remember that guests are even willing to pay higher tariffs if the bathroom is up to their liking.
Remember that the smallest detail can create a lasting impression on your guest's minds and dictate their choices. So now that you have an idea about the quality factors guests usually look into, concentrate on them and give your guests the most luxurious experience.
