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Travelex launches first foreign exchange click & collect ATM service


In what is believed to be a world first, customers now able to pre-order currency online to collect from Heathrow Terminal 5 ATMs; Brisbane to also launch service in coming weeks.

Travelex, a market leading foreign exchange brand, has launched what is believed to be the foreign exchange industry’s first ever Foreign Currency ATM click & collect service, enabling customers to pre-order foreign cash online at Travelex’s best possible rate before collecting it contact free from an airport ATM.

The service, which has initially launched at London Heathrow Terminal 5, sees customers place their order via the Travelex website and then securely collect their currency from an ATM, using their phone and credentials. There are no collection fees and orders can be collected from the ATMs at any time of day.

The service is centred around a robust, secure wallet-based platform, which coupled with Travelex’s industry leading FX ATM processing ensures the service is quick and always available.

Currently, customers can withdraw up to US$800 or €800 via ATM click & collect, with further currencies and more ATMs at Heathrow in the pipeline. Travelex will also be launching the service at Brisbane Airport in Australia in the next few weeks, before expanding the service to more airports in the coming months.

The launch of the ATM click & collect service marks the latest stage in Travelex’s investment in digital transformation, with the company increasingly focussing on new digital solutions that meet changing customer demands. Earlier this year Travelex launched two new concept stores at Amsterdam Airport Schiphol which offer customers a more ‘digital first’ experience, including more ATMs than a traditional bureau. Travelex also continues to invest in and grow its suite of digital products, including multi-currency prepaid contactless cards and touch-and-go channels.

The launch of Travelex’s ATM click & collect service comes a few weeks after the company announced the creation of more than 1,200 jobs and more than 20 new contract renewals and wins, as both the international travel and foreign currency markets continue to recover strongly post-pandemic.

Dan Gilby, Strategy & Products Director, Travelex, said: “At Travelex, our mission is to simplify our customers’ access to international money, however and whenever. That mission continues with us delivering the world’s first foreign currency ATM click & collect service, which will enable our customers to not only access their currency in a new, fast and convenient way, but to do so at the best rates possible too.

“Customer trends continue to shift, and as they do so, we are pleased to be able to provide foreign currency cash solutions in new innovative ways, alongside our portfolio of digital products, including pre-paid currency cards.”

Fraser Brown, Director of Retail, Heathrow Airport said: “It is fantastic that passengers travelling through Heathrow will now be able to easily pre-order foreign currency online and collect it for free at airport ATMs.

“As the UK’s only hub airport our vision is to give passengers the best airport service in the world, so access to convenient services such as this from Travelex is so important to us - which is why we are proud to be the first airport in the world to have this service.”

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