LONDON and PALO ALTO, CA - TripActions announced the launch of an exclusive Reed & Mackay-operated offering for global VIPs. Combining the user-first experience of TripActions technology with expert consultants from Reed & Mackay, the new offering is the first customer-facing collaboration from the recently joined companies and sets a new standard for modern, premium VIP corporate travel and spend.
TripActions clients that employ the VIP programme will gain access to the only offering on the market able to deliver high-end, worldwide support paired with a cloud-based, user-first technology platform. A behind-the-scenes integration enables Reed & Mackay consultants to work within an advanced and proprietary agent environment that has evolved over more than a decade, enabling unrivalled high-touch service.
“The joint offering that TripActions and Reed & Mackay have brought to market solves the once-impossible task of blending premium service with modern cloud technology and support,” says Ariel Cohen, Co-founder and CEO of TripActions. “While our travellers are already exceptionally served by the core travel and spend offering at TripActions, enterprise customers need access to bespoke, exacting service for executives and C-suite leaders. Now with TripActions, businesses have the best -and only- solution for high-touch VIP.”
VIP clients supported by the Reed & Mackay team enjoy enhanced service that includes corporate jet bookings, incident management, boutique itinerary management, fast-track immigration, and black car service, all delivered by tenured travel consultants with more than 15 average years of experience.
“Reed & Mackay has cultivated a pedigree of premium corporate travel service and technology for our clients over the last 60 years, and it’s a privilege to share that capability with the VIP clients of TripActions,” says Fred Stratford, CEO at Reed & Mackay. “This new offering will create the hands-down best premium offering for current and future clients of the group - and it’s the first of many collaborations to come.”
Central to the expanded offering is the absolute and unchanged commitment to serving the specific needs of both Reed & Mackay and TripActions customers. Reed & Mackay’s clients will continue to receive their full dedicated service and tailored offering without changes, all underpinned by the company’s proprietary technology. Select TripActions clients are already using the new VIP experience, and a waiting list for additional customers has been established. Across the board, all clients will benefit from the enhanced scale and buying power of the combined group.
“TripActions and the Reed & Mackay team had everything ready for us during the surprisingly-fast implementation,” says Kara King, Staff Accountant at edX, a recently-launched VIP client. “With this expanded service, I’m confident that we’ll receive excellent service for our EAs and VIP travellers at every step of the trip.”