TrustYou’s Direct Messaging solution integrated into Frontdesk Anywhere’s multi-use platform. Integration allows responses to guests’ needs in real time and increases efficiency for hotel staff.
MUNICH – TrustYou announced the technical collaboration of its Guest Messaging tool with Frontdesk Anywhere’s (FDA) award-winning, cloud-based property management system. The two companies have a mutual goal of helping hoteliers from around the globe improve internal efficiency and increase guest satisfaction scores.
Through a smart API connection, the collaboration of TrustYou and Frontdesk Anywhere enables a seamless integration of guest data. Thereby, alongside the standard features of a smart, intuitive PMS, users will be able to directly communicate with guests, as well as set tasks and automated messages. Although invisible to travelers, the integration between Frontdesk Anywhere and the messaging features enable a higher level of personalization, and give hoteliers valuable insights into the guest journey and the ability to adjust services accordingly. Guest Messaging can be accessed through TrustYou’s guest feedback platform.
“In the 21st century, even smaller independent hotels have to keep up with the technological revolution,” said Benjamin Jost, TrustYou’s Co-Founder and CEO. “Given the large number of software that hoteliers need to use on a daily basis, we acknowledge the importance of navigating through a number of systems and features in a fast and efficient way – and with a single sign-in. This is why we are extremely excited to have our messaging solution integrated with Frontdesk Anywhere. Users are now able to oversee and manage any property task, and directly communicate with guests from one place, saving considerable time and effort.”
The integration between the two technologies will allow a wider exposure for both platforms and provide hoteliers with a more effective way to use their hotel tech stack. Following the highly popular trend of interlinked systems, TrustYou and its latest Connect partner, Frontdesk Anywhere, have joined forces to enable hoteliers to increase productivity and provide time-effective solutions for their operations.
“We’re delighted to partner with TrustYou to strengthen FDA’s integration portfolio and enable our customers to utilize ongoing guest communication to improve operations, increase online visibility and drive revenue,” said Joe Kiernan, CEO of Frontdesk Anywhere.
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