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Virgin Hotels partners with InnSpire to deploy latest in guest experience and contactless service integration

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Global brand continues to leverage InnSpire connectivity and seamless hub integration abilities to maximize satisfaction, convenience and safety at all stages of the guest journey across its global properties.

LAS VEGAS – InnSpire, the leading provider of a comprehensive technology suite that helps drive a seamless, world-class guest experience for some of the world’s most iconic hotels and brands, has announced the expansion of its partnership with Virgin Hotels following the successful implementation of its suite of guest connectivity and contactless compatible solutions at the newly opened Virgin Hotels Las Vegas.

A global hospitality brand that is synonymous with exceptional, enjoyable and innovative service, Virgin Hotels now leverages its partnership with InnSpire to create a fully integrated hub of guest services that can simultaneously address demands for experience personalization, instant convenience and reduced surface contact across four of the brand’s properties, including Virgin Hotels Dallas, Virgin Hotels Nashville and Virgin Hotels New Orleans in addition to its new Las Vegas property. As Virgin Hotels continues its expansion to new locations across the globe, InnSpire will also deploy its solutions in the upcoming Virgin Hotels New York, Virgin Hotels Edinburgh and Virgin Hotels Glasgow properties, providing more of the brand’s guests with access to seamless and contactless control.

“Virgin Hotels is dedicated to providing each guest with only the most seamless, enjoyable, and personalized stay experiences and our relationship with InnSpire plays a central role in achieving each one of these goals,” said Doug Carrillo, Chief Marketing Officer at Virgin Hotels. “Their all-in-one approach and access to the latest technologies ensures that our property is able to rely on just one provider to achieve complete satisfaction at virtually every step of the guest journey.”

Virgin Hotel guests can exert total control over their entire guestroom environment by using InnSpire’s advanced television system, which integrates Inncom and Lutron smart room automation services to allow guests to adjust in-room lighting, thermostats and drapes. Guests can also use the smart television system to instantly access other property amenities such as the Virgin Hotels Marketplace, which integrates Agilysys’ POS system to allow guests to place room service orders and browse food and beverage promotions, or contact property staff without leaving the comfort and safety of their rooms. InnSpire is also credited with providing the brand’s guests with advanced smart television and streaming capabilities through its innovative InnCable platform, which equips guests with the ability to access cable television, log into their favorite streaming services or utilize guest casting capabilities. With InnSpire’s API technology allowing Virgin Hotels to integrate both Alice and Guestware software, Virgin Hotels staff can now manage and reply to guest reviews within the same dashboard, ensuring that the brand’s properties always provide exceptional experiences.

Guests can also use the smart television system instantly order amenities such as room service, locate hotel information or contact property staff, and much more without having to leave the comfort and safety of their rooms. InnSpire is also credited with providing the hotel’s guests with advanced smart television and streaming capabilities with the implementation of the company’s innovative InnCable platform. With the cable itself serving as a self-contained IPTV set-top-box, InnCable can offer smart TV capabilities anywhere on site, with guests able to access their own streamed content both instantly and securely.

“Hotels more than ever are in need of all-in-one guest service capabilities that eliminate barriers to instant experience satisfaction while lessening the burden on limited labor resources,” said Martin Chevalley, CEO of InnSpire. “We are honored to partner with Virgin Hotels and employ our solutions across their properties, helping them tie in all important aspects of the guest experience together while minimizing the complexity of operations and providing employees with an opportunity to re-focus their attentions towards better serving each guest.”

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