Best operational performance in Athens, with 99.5% completion level and OTP 180 99.2%. Stronger summer ever with over three million passengers, with 96% seat load after Volotea’s successful pre-summer investment, 25% up in Greece
Volotea, the airline connecting mid and small-sized European cities, has carried more than three million passengers from June to August with 96% seat load. Before the summer, Volotea invested 15 million euros in an ambitious plan to protect operations and increase customer satisfaction that has proven to be successful. In Athens, Volotea has carried 240,000 passengers from June to August, a 27% increase comparing to the same period last year, and with a 98% seat load.
Volotea has grown from June to August carrying more than three million passengers. Greece has been the country in which Volotea has increased the most, 25% up in comparison with the same three months last year. Almost half a million jump in number of passengers year-on-year, resulting in more than 1.6 million passengers in Italy and 1.3 million passengers in France. Spain and Greece also increased significantly with Volotea carrying more than half a million passengers in each country.
From June to August more than 240,000 passengers have chosen Volotea to fly from the Greek capital to any of the ten routes served from Volotea’s Athens base. A 98% seat load rate has been reached during these three months (100% in August) in more than 1,700 flights operated from/to Athens. Operationally Volotea has achieved the best performance in Athens ever, with a punctuality rate OTP 180 of 99.2% and a completion level of 99.5% from June to August.
Volotea successfully implemented in the first half of 2019 a set of measures to protect its operations this summer, including the coordination of flight operations, back-up assets, new and improved passenger services either at the airports, call center and on board.
Volotea added six additional Airbus A319 aircraft this year, for a total fleet of 36 units. With four aircraft devoted to strength operational integrity. This back-up fleet, strategically located in France, Italy and Greece has worked as valuable resources to allow a faster response when needed this summer.
This continuous improvement process has paid off this summer 2019, with Volotea’s On-Time Performance reached, across its whole network, 73% (OTP 15 Arrivals- Flightstats) and 99.5% (OTP 180 Arrivals- Flightstats) on-time operations, in these last three months, despite air traffic congestion affecting European airspace.
In 13 European countries, Volotea has increased its operations during this period and served more than 23,000 in these three months, meaning more than 270 flights every day, carrying three million clients with an average 96% seat load. All bases showed seat load figures above 95% and, in August, 100% seat load was reached in Athens and Bilbao, and 99% in Nantes and Verona.
Passengers have been able to enjoy a successful operational programme together with improved client experience services that helped Volotea to achieve the highest satisfaction levels with a record high 82% for the summer period.
“This has been our strongest operational summer ever. We are extremely pleased how our high investment level paid off for serving our 319 routes with highest reliability and safety standards”, Isidre Porqueras, Chief Operating Officer of Volotea stated.
In 2019, Volotea opened 41 new routes to serve a lineup of 319 routes, operating flights to more than 80 mid and small-sized cities in 13 countries: France, Italy, Spain, Germany, Greece, Croatia, the Czech Republic, Portugal, Malta, Austria, Ireland, Luxembourg and Morocco. The airline expects to carry between 7.5 and 8 million passengers in 2019.
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.
She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.
