MUMBAI - Experience Hub, the destination partner and Yas Concierge, the customer experience arm for Yas Island, Abu Dhabi, United Arab Emirates, one of the world’s fastest growing leisure and entertainment destinations have been recognised in four categories at the prestigious International Customer Experience Awards.
Experience Hub received two gold trophies including Best Customer Service SME, recognising Yas Island’s efforts in pioneering customer focused enhancements in order to deliver seamless client interactions across multiple channels, whilst Fergus Bugg, Director of Customer Experience and Products at Experience Hub was awarded the Gold Winner as Customer Experience Leader of the Year. In addition, Experience Hub was bestowed with bronze trophies for Best Digital Customer Experience and Best Contact Centre respectively.
Experience Hub triumphed against international and regional peers, drawn from an elite pool of leading global brands and was honoured with the four prestigious awards on 19th November 2021.
The international Customer Experience Awards are amongst the world’s leading Customer Experience Awards and recognises sector professionals globally for outstanding customer experience. The International CX Awards are held globally and are supported by the CXPA (Customer Experience Professional Association), a global professional body that creates communities in which CX Professionals can share, learn, inspire, and grow in the Customer Experience sector.
Liam Findlay, General Manager of Experience Hub said; “Yas Island and Experience Hub are pleased to have been recognised for our ongoing commitment to customer-centric service, as well as for our laser-sharp focus on harnessing the latest technology to transform the digital customer experience. We are proud to have successfully delivered on our promise to design experiences for guests that are welcoming, memorable, and exhilarating through the entire customer journey. Our customers are at the heart of everything we do as a destination and we are always seeking new ways to engage with our customers and ensure we are one step ahead and surpassing their needs.”
Yas Island is one of the world’s fastest growing leisure and entertainment hubs and is home to a portfolio of world-class, world-firsts and record-breaking attractions and experiences, along with 10 hotels and resorts, exceptional shopping and dining, and a year-round calendar of events, festivals, sporting fixtures and performances.