NEW YORK, NEW YORK – Zeta, a cloud-based marketing technology company that empowers enterprises to acquire, grow, retain customers, and Adara, a global leader in predictive consumer intelligence, announced a multi-year data partnership to bring travel & hospitality marketers enhanced insights – on an individual level – to accelerate customer acquisition and deepen loyalty.
The partnership will create the Traveler Data Cloud, which combines the Zeta Identity Graph consisting of more than 225 million Americans with the robust travel signals from Adara’s 1st party data from over 300 global brands. The Traveler Data Cloud will enable marketers to identify consumers actively in market for travel, understand best ways to reach them and integrate with the Zeta Marketing Platform to activate personalized marketing programs for travel and hospitality brands, including airlines, hotels, cruises, dining reservations, sports and entertainment, and loyalty programs.
As COVID-19 vaccination rates rise and the country continues to adopt new policies to make people feel safer in the face of variants, most indicators point to travel surging in demand in 2022. According to recent Adara data, last minute hotel bookings made less than fifteen days in advance for business travel have almost doubled since the beginning of the year, and leisure travel for families continues steady growth up 20% since early June. The trend is expected to grow steadily into 2022, which is also supported by the International Air Transport Association’s latest report, which revealed 57% of people expect to travel within two months of the pandemic’s containment.
The Traveler Data Cloud creates new, precision marketing capabilities that will help brands grow faster as travelers come back online. Deeper consumer insights with real-time campaign activation abilities will allow marketers to deliver richer personalization across all marketing channels including Connected TV, online advertising, email, SMS, website and more.
“People are longing to travel once again – and while some have already started after receiving vaccines, we predict consumer interest will soar to new heights in 2022,” said Eric Bamberger, SVP Travel and Hospitality at Zeta Global. “However, consumers will be pursuing flexible, often changing plans that require travel and hospitality brands to have a deeper understanding of each individual traveler’s unique needs. Our partnership with Adara will prepare brands with both the granular intelligence and sophisticated omnichannel activation capabilities they need to acquire new customers and protect loyalty relationships as booking traffic returns.”
Brands will have the opportunity to activate campaigns for custom-built audiences that include interest in flights, hotels, car rentals, local attractions, domestic and foreign travel preferences, and active loyalty relationships. These new data signals are combined with the robust demographic, location, transaction, and behavioral data already available in the Zeta identity infrastructure.
Maury Lundahl, VP Marketing and eCommerce at Extended Stay America, mentioned, “Together, Zeta and Adara data bring unique value to our omnichannel marketing programs. The combination of website data, customer data, and in-market travel signals allows our agency, WMX, to more efficiently and effectively position our campaigns to drive optimized results and greater return.”
“One pandemic side-effect was consumers’ speedy adoption of digital technologies which at the same time raised their expectations for personalized treatment, said Carolyn Corda, CMO & CCO at Adara. “Now more than ever consumers expect brands to intuit their needs and preferences - a feat that brands can only achieve with predictive, meaningful and actionable data. We’re delighted to be partnering with Zeta to power their platform with rich consumer-level intent and transaction data to help winning brands increase consumer engagement and build brand loyalty.”