NIIT Technologies Ltd., a leading IT solutions Company, announced the launch of Crew wings, an application for mobile devices, at the Low-Cost Carriers (LCCs) and New Age Airlines Asia 2012, to be held at Macau from 5th-6th September, 2012. This application is for cabin crew members that will help airline in improving customer understanding and increase crew efficiency.
With the new application, the airline crew members will be able to interact, and serve customers in a personalized manner more effectively with the help of detailed information about customers. The interface of the application has easy to use navigation and will help the crew members to search the required information much faster and will be able to perform their duty more efficiently.
Commenting on the launch, Mr. Arvind Mehrotra, President, Asia Pacific, NIIT Technologies, said, “Customer engagement and service is key part of airlines business. Airlines Crew and ground Staff are key enablers of the same. Crew Wings enables crew members to have better understanding of needs and thus can offer personalized services. Crew Wings is an efficient, scalable, secure and robust solution that can be tailored to the needs of the customers.”
Crew-Wings makes it possible to remove the current procedure of creating/editing/maintaining a number of reports manually to record customer specific data, flight information, customer complaints, attachments etc.
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.
She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.
