…
InterGlobe Technologies, the leading provider of integrated IT-BPO solutions to the travel and hospitality industry has reinforced its alliance with Australia’s multi-award winning online travel agent, Webjet.com.au by expanding its services to the hospitality sector. IGT currently provides Contact Center services to Webjet customers in Australia and New Zealand. The expanded partnership will allow IGT to significantly enhance its strong portfolio of travel BPO services for Hotels.
IGT has been associated with Webjet since 2007 with the India facility offering back office support for their online requirements. In 2010, services expanded to the IGT Manila facility supporting Webjet’s customers through multiple channels. Extending this relationship further in 2012, the IGT team has recently been trained on Hotel Content Maintenance to support Webjet in its hospitality expansion plans. Australian organizations are turning to travel outsourcing to expand their global reach and understand the need to leverage the process more efficiently.
In response to this growing relationship Vipul Doshi‚ Chief Executive Officer‚ InterGlobe Technologies, said, "We have been associated with Webjet for over four years now. This partnership is one of the largest OTA wins for IGT, not just in the Australian market but across the world. It integrates our technology, processes and best practices to provide high quality customer satisfaction to Webjet. We are delighted to take this alliance a step further by supporting Webjet’s customer experience in the hospitality domain. We believe that our deep industry expertise and strong delivery capability will help us spearhead our expansion even further into this geography."
According to Business Monitor International, the Australian travel and tourism market is forecasted to increase to USD $36.40 Billion in 2012 and USD $45.64 Billion by 2015.
"This strategic relationship will not only strengthen and broaden our product development capability but will also vastly expand our customization and integration services – an increasingly important need in the online travel space," said Shelley Beasley, COO, Webjet.com.au.
"Webjet is pleased to partner with the travel technology expert, InterGlobe Technologies. We are looking forward to a long term relationship with IGT for providing customer support to help service our customers," said Shelley.
IGT also caters to global distribution system (GDS) providers and travel wholesalers with presence in the Australian market providing services ranging from customer support, development of systems and consultancy.
Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.
