Content-rich, interactive mobile itineraries offer travel agents more customer impact and engagement with less time and effort.
SECAUCUS, NEW JERSEY – Northstar Travel Group announced that AXUS, its premier itinerary building and collaboration system for travel planners and tour operators, will integrate enhanced functionality with Tramada Systems, the Australian-based travel technology provider. The integration provides travel advisors using the tramada suite of booking and financial tools with elegant new solutions for delivering itineraries and communicating with clients.
AXUS’s cloud-based platform now seamlessly generates polished digital itineraries from imported tramada bookings and distributes them via mobile app, custom web link or sleek PDF, allowing travelers to access and interact with their itinerary anytime, anywhere.
The app includes an extensive set of intuitive features for travelers, including flight status alerts, destination guides, real-time updates, and embedded chat functionality that helps them stay connected to both their travel companions and booking agent during the planning process as well throughout the travel journey.
“Collaboration and communication are essential to building strong customer relationships,” explains Greg Wilshire, Director of Business Development for AXUS. “Beyond merely simplifying the itinerary generation process and providing a valuable, user-friendly mobile tool, AXUS fosters the type of open conversation between agents and travelers that results in exceptional travel experiences and ongoing loyalty.”
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With 9.5 million Australians traveling overseas in 2018 and fast growth expected, agents are quick to recognize the need to deliver a superior product to stay competitive with travelers.
“More than 70% of international travel out of Australia is booked through AFTA travel agents,” says Susan Enners, Country Manager, Australia and New Zealand, for Tramada Systems. “With this AXUS integration, our users receive yet another way to differentiate themselves and provide best-in-class service to their travelers, while continuing to enjoy all the benefits of tramada’s workflow tools and robust business intelligence systems.”
The partnership demonstrates another step by AXUS toward creating the industry’s most efficient and inclusive end-to-end workflow for travel agents and tour operators, connecting back-end data, reporting and financials with automated booking management and final document delivery. Current AXUS users report as much as a 60% reduction in the time it takes to prepare customer documents compared with former processes, freeing agents to spend more time focusing on sales and strengthening relationships.
Penny Spencer, Managing Director of multi-award winning TMC Spencer Travel, explains, “We had been using AXUS Travel App enhanced itineraries for some time before the Tramada integration, and we already knew that our clients love the polished, professional, content-rich itineraries and mobile phone app. Now with the direct upload from tramada, all our booking segments are transferred directly into the AXUS workspace which saves significant consultant effort and improves data accuracy. For our agency, it's another example of how Tramada integrates with best-of-breed industry applications to deliver solutions that fit our business and that exceed the expectations of our clients."
AXUS is already the preferred partner for a global network of major travel brands in addition to key consortia including Virtuoso and Signature Travel Network.
“We’re extremely pleased that a whole new community of agents and travelers will experience the power and ease of AXUS,” says Sheila Rice, Vice President of Information Products at Northstar Travel Group, which acquired AXUS in 2017. “We have seen the transformative effects that thoughtful, innovative technology can have on our industry and know that our response to the traveler’s growing demand for information and collaboration on their own terms is the agent’s key to success in the future of travel.”
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.
She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.