Moscow Domodedovo Airport (Photo credit: Alexey Prikhodko).
Now callers can even more operationally check flights schedule, track its status, as well as check-in desks numbers 24/7.
Moscow Domodedovo Airport has brought in a voice bot to improve customer experience. Passengers choose a topic and ask a question. To get in touch, use Domodedovo’s help desk number. The voice assistant provides the required information after clarifications or passes a call to a live agent.
Now callers can even more operationally check flights schedule, track its status, as well as check-in desks numbers 24/7. The voice bot relies on automatic speech recognition and speech synthesis, delivering high-quality support with automated conversations and providing passengers with information within 2 seconds.Moscow Domodedovo has collaborated with LLC Aviation Technologies of Communication to introduce the service.
The assistant takes 30% of calls to Domodedovo’s help desk now. Domodedovo is planning to further automate helpdesk and enable the voice bot to address more challenging customer issues.
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.
She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.
