New role oversees support services and training.
FORT LAUDERDALE, FLA. – Dedicated to providing best-in-class support and creating a collaborative culture, Dream Vacations/CruiseOne and Cruises Inc. has announced a new leadership position that entirely focuses on the overall engagement of its home-based travel agents. Air Force Veteran Dustin Jones has been announced as Vice President of Engagement.
Jones is responsible for the overall support provided to Dream Vacations and CruiseOne franchisees, as well as independent vacation specialists with Cruises Inc. This includes all agent-facing events, training programs and support services. He will also oversee the engagement strategy which will translate into continued growth and satisfaction of the network.
“I feel like I am returning home to my family as I rejoin Dream Vacations, CruiseOne and Cruises Inc.,” said Jones. “I am passionate about developing the best travel agents and helping them take their business to the next level by building upon our connections and how we engage with our network through support, training and networking opportunities. It is important for our agents to know they are in business for themselves, but not by themselves.”
Jones began his career at Dream Vacations/CruiseOne and Cruises Inc. in 2011 as a Training Specialist and worked his way up in the organization to Director of Training & Support Services. In 2015, he transferred to parent company World Travel Holdings’ direct-to-consumer division and led his team in the training of new agents while providing ongoing development opportunities.
“I am extremely excited to work with Dustin again and I look forward to collaborating with him on enhancing the already amazing support initiatives our team provides our network of agents,” said Drew Daly, general manager of network engagement and performance for Dream Vacations/CruiseOne and Cruises Inc. “His engaging and charismatic personality, combined with his training expertise will prove to be invaluable in his new role.”
Travel agent training and engagement opportunities propel those within the Dream Vacations, CruiseOne and Cruises Inc. network to success, and 98 percent of travel agents within the network agree that they are supportive of each other. Providing a blend of in-person and virtual trainings, agents have multiple opportunities throughout the year to interact with each other and the corporate headquarters team, whether they are sharing best practices, developing new skills or learning the latest industry trends.
Those who are passionate about travel with an entrepreneurial spirit who would like to start a travel agency as part of a network with a proven track record, should visit www.DreamVacationsFranchise.com to learn about franchising with Dream Vacations and CruiseOne, and SellCruises.com to learn about becoming an independent vacation specialist with business opportunity Cruises Inc.
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