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EICC recorded the highest ever score for service and business excellence assessed by the Institute of Hospitality

With a combined score of 86.5% EICC leads the field that includes, major brand hotel chains, international contract caterers and leading public sector institutions, where 71.5% was the average assessment score.

EDINBURGH, SCOTLAND – Edinburgh International Conference Centre (EICC) has set a new hospitality assured standard, recording the highest ever score for service and business excellence assessed by the internationally recognised, Institute of Hospitality.

With a combined score of 86.5% EICC leads the field that includes, major brand hotel chains, international contract caterers and leading public sector institutions, where 71.5% was the average assessment score. The same independent assessment scheme reports a conference centre sector average score of 75%, which is more than ten percentage points behind EICC’s performance.

Business processes assessed in the Hospitality Assured scheme scored EICC greater than 83% in all nine inspection categories including: 88.1% for operational planning and standards of performance, 88.3% for business planning and 88.7% for training and development.

In the words of the assessors: “The EICC truly exhibits world class excellence in all that it does”.

Setting the new standard comes just ahead of EICC’s presence at EIBTM (18-20 November 2014) where the conference centre will be exhibiting on the Scotland stand (G30).

Welcoming the new high score EICC Chief Executive, Marshall Dallas said: “The hospitality industry must always strive for the highest standards of service and business excellence and we are delighted to be appraised ahead of our peers through what I judge to be an unerring focus on exceeding the expectations of our customers.”

Hospitality Assured assessment is widely used in the UK, has reached as far as Qatar and Australia and is spreading with EU development grant support throughout the Caribbean.

Co-Founder & Chief Editor - TravelDailyNews Media Network | Website | + Posts

Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.

She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.

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