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Enterprise Rent-A-Car, National Car Rental brands honored by travel professionals for superior customer service

Enterprise Rent-A-Car was most recently honored at the 2019 TravelAge West WAVE (Western Agents’ Votes of Excellence) Awards.

ST. LOUIS – Enterprise Rent-A-Car and National Car Rental – part of Enterprise Holdings’ global network of 10,000 fully staffed neighborhood and airport locations in 100 countries and territories – have recently been recognized by travel agents and corporate travel buyers for exceptional client satisfaction and communication.

Travel Agent Support
Enterprise Rent-A-Car was most recently honored at the 2019 TravelAge West WAVE (Western Agents’ Votes of Excellence) Awards. The brand earned Best Travel Agent Support and Highest Client Satisfaction – two out of the three awards given in the car rental category.

"It’s always an honor to be recognized for excellence by our industry peers,” said Don Moore, Senior Vice President of Business Rental Sales and International Tour at Enterprise Holdings. “It stands as a true testament of our employees’ commitment to providing superior service, day in and day out, to our customers and travel industry partners.”

Readers of TravelAge West recognized more than 180 companies, individuals and destinations, spanning the cruise, tour operator, airline, hotel and resort, rail vacation, travel insurance and destination travel fields. The annual awards give travel agents in the Western U.S. the opportunity to celebrate the outstanding work of their travel suppliers.

Industry Competitiveness
Meanwhile, National Car Rental recently earned top marks in Business Travel News (BTN) magazine’s annual Car Rental Survey & Report. That marks the fifth consecutive year the brand placed first with corporate travel buyers.

National earned top ratings in almost every category and grabbed the top spot as highest-rated car rental supplier with an overall score of 4.38 (out of 5). The brand earned the highest marks for clean, well-serviced cars; perks, amenities and upgrades for VIP travelers; efficient transportation to pickup/drop-off areas; and efficient lines.

“This year, travel buyers’ overall satisfaction with their car rental partners improved, marking the first time all the car rental companies’ comprehensive scores topped four on the five-point scale. This tight margin is further evidence of the industry’s competitiveness, and how consumers are responding,” Moore said.

“Our brands place a special focus on maintaining constant communication with travel buyers. Our more than 700 field salespeople and our team of strategic sales and account managers carry on a continuous conversation with those folks. We understand their needs, and we’re constantly looking for better ways to meet them,” he added.

Investing in Innovative Travel Solutions
Enterprise Holdings’ commitment to customer service is complemented by its continued focus on technology and innovation. In fact, the company is a leading venture capital investor in autonomous vehicle, mobility and travel technology businesses. As the mobility landscape evolves and customers’ needs change, such investments have long-term potential to transform the company’s business. 

Earlier this year, Enterprise announced its acquisition of San Francisco-based Deem. This innovative managed-travel technology platform includes Deem Work Fource and Deem Ground Work – a suite of online booking and travel technology products for business travelers, travel managers, travel-management companies and suppliers.

Prior to the acquisition, Enterprise had partnered with Deem in 2018 to help business travelers to China book the National Car Rental brand’s “National Car and Driver” service, either directly through the Deem Work Fource application, or through their travel management partner. Such acquisitions and partnerships enhance the services available to customers and position Enterprise as a long-term industry leader in mobility and innovation – regardless of whether vehicles are rented by the hour, day, week or longer.

Co-Founder & Chief Editor - TravelDailyNews Media Network | Website | + Posts

Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.

She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.