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AMEX experiences business growth in EMEA

American Express Business Travel has reported strong growth in EMEA with wins up 34% year-on-year across the region for first six months of 2007. This has been driven by a combination of continued investment in the region and a…

American Express Business Travel has reported strong growth in EMEA with wins up 34% year-on-year across the region for first six months of 2007. This has been driven by a combination of continued investment in the region and a focus on strengthening the value lead proposition for clients.



David Herrick, Senior Vice President, American Express Business Travel, commented, We have accelerated our growth this year, keeping our eye firmly on how best to service our clients and developing industry leading services and solutions. We continue to evolve and have recently boosted our European team with two new roles, as well as welcoming Brian Mogler, a tenured American Express Business Travel team member, to the role of VP and General Manager of Customer Service Delivery EMEA. With these key elements in place we are in a great position to continue to deliver high standards of service to our customers now and for the future.



Boosting Consulting in EMEA



Following the global launch of American Express Global Advisory Services last year, Joakim Johansson has been appointed Vice President of Advisory Services, EMEA. In this new role, Johansson will oversee all Advisory Services activity in the region, ensuring that EMEA clients benefit from the full potential of the unit. He will spearhead the team, focusing on providing insights and capabilities required to deliver tangible ROI from the globalization of the three travel specialty practice lines within Advisory Services; Policy Consulting, Strategic Sourcing and Process Management.



Johansson joined American Express in 1998 and has most recently held the position of Vice President Strategic Planning, Global Travel Services reporting to Charles Petruccelli, President of American Express Global Travel Services.



Focus on Global Commercial Insights and Solutions



Michael Rouse has been appointed to the new position of Global Field Strategy & Effectiveness. Managing this global role from Europe, he will play a fundamental role in enabling best in class Sales and Client Management teams through strategic insight, training and solutions delivery.



Rouse joins American Express from United Biscuits where he lead a cross functional team, driving the Out-of-Home Channel to successfully deliver robust profitable market share growth at the consumer goods company.



Mogler Appointed VP and General Manager, Customer Service Delivery, EMEA



Brian Mogler has been appointed Vice President and General Manager, Customer Service Delivery, Business Travel EMEA. He takes up the role from Suzan Kereere, following her recent move to a new role in American Express in JAPA. Mogler’s role is key to delivering high standards of customer service and Brian Mogler has been appointed Vice President and General Manager, Customer Service Delivery, Business Travel EMEA. In this role he will oversee the creation and implementation of new service standards, technology platforms and differentiated end user solutions.



Brian joined American Express in 1999, and has successfully held a number of senior roles in the Business Travel organization. Most recently, he was the Vice President and Head of the Supplier Relations for American Express Business Travel, EMEA with primary responsibilities for supplier relationship management agreements, activities and the design and implementation of the content management strategy for American Express across the region.

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