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Following the collapse of Holidays 4 U last week, the CAA is publishing details of flights returning holidaymakers to the UK between 10 August and 14 August. Although over three quarters of scheduled flights are returning to the UK as planned, a number of flight changes have had to be made, so Holidays 4 U customers in Turkey are advised to check the amended details here:
David Moesli, Deputy Director, Consumer Protection Group said, “From Wednesday 10 August flights operating to the UK by Onur Air will be changing. Holidays 4 U and Aegean Flights customers due to return from their holiday on and after this date are advised to check the ATOL website and with their travel agent to ensure they join the correct flight home.
“Where a different UK arrival airport is shown, the CAA will make arrangements for free transport to carry customers back to their original UK departure airport.”
Since the collapse of Holidays 4 UK Limited, trading as Holidays 4 U and Aegean Flights, the Civil Aviation Authority has brought 5,400 customers of the failed tour operator home to the UK, on 38 CAA-arranged flights.
By the end of Sunday 14 August, it is anticipated that 8,500 of the 12,800 customers on holiday in Turkey when Holidays 4 U collapsed will have been brought home at the scheduled end of their holidays.
The CAA is in close contact with the Turkish Tourist Board and local hoteliers to ensure all ATOL – protected Holidays 4 U package holiday customers in Turkey can stay in their accommodation until they are due to travel home. If customers are asked to pay again for accommodation, they should send a refund claim to the CAA. Those customers protected under Holidays 4 U ATOL will receive a refund.
Those customers who contracted package holidays with Holidays 4 U now unable to travel will be financially protected under ATOL 4097 and should make a claim for a refund through the CAA. More information about the claims process is available on the CAA’s website: www.atol.org.uk
Customers who booked just flights with Holidays 4 U are also ATOL protected and should be eligible to claim a refund for the flight. For any separate accommodation booked with a travel agent, customers are advised to speak to their agent about whether any alternative arrangements can be made.
Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.
