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Dedicated helplines for Cruise Control customers

Following the financial failure of cruise specialist retailer Cruise Control (UK) Ltd (ABTA no.J3487), ABTA has put together a…

Following the financial failure of cruise specialist retailer Cruise Control (UK) Ltd (ABTA no.J3487), ABTA has put together a list of dedicated helpline telephone numbers for customers.



All passengers currently on cruises will not be affected and will be able to continue with their holiday. Customers who have made a booking with Cruise Control and are yet to travel should be able to go on their holidays and cruises as planned.



In the first instance, customers who have booked through Cruise Control and yet to travel should contact the cruise line or tour operator with whom they are travelling.



The following cruise lines have set up dedicated helplines.


  • Carnival Cruise Lines – 020 7940 4466

  • Celebrity Cruises – 01932 834 345

  • Costa Cruises – 020 7940 4499

  • Crystal Cruises – 020 7287 9040

  • Cunard Line – 0845 071 0300

  • Fred. Olsen Cruise Lines – 01473 742424

  • Holland America Line 020 7940 4477

  • Island Cruises

  • Louise Cruises 020 7383 2882

  • MSC Cruises 020 7637 2525

  • Norwegian Cruise Lines 0207 591 8012

  • Norweigan Coastal Voyage 020 8846 2666

  • Ocean Village 0845 358 5000

  • Orient Lines 0207 591 8012

  • P&O Cruises 0845 355 5333

  • Princess Cruises 0845 355 5800

  • Radisson Seven Seas Cruises 02380 682280

  • Royal Caribbean International 01932 834 345

  • Seabourn Cruise Line 0845 070 0500

  • SeaDream Yacht Club 0800 783 1373

  • St. Helena Line 020 7575 6480

  • Star Cruises 020 7591 8225

  • Swan Hellenic 0845 355 5111

  • Thomson Cruises 0870 164 9020

  • Travelscope 08712 220212

  • Voyages of Discovery 01444 462150


It should be noted that the associated company Cruise Promotions Ltd, trading as Cruise Egypt, which has also ceased trading, is not an ABTA member but is

an ATOL holder.



Clients who need further assistance should contact an ABTA and CAA dedicated helpline 0845 730 0190.

Co-Founder & Managing Director - Travel Media Applications | Website | + Posts

Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.

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